Oracle Service Cloud CX Consultant

[Bharath kumar]

Oracle Service Cloud CX Consultant

San Jose CA Onsite

 

1. Oracle Fusion B2B Service Cloud – At least 5 years of experience in implementation.
• Customer Management
• Lead/Opportunity Management
• Service Request Management
1. Service Level Agreements
2. Installed Based Assets
3. Field Service Work Orders
• Knowledge Management
• SLA, Milestones & Coverage Management
• Custom Object Definition & Management
• Object Functions
• Object Workflows
• Triggers
• Screen - Custom Layouts
• Web Services
1. Registration
2. Invocation & Response Management
• Fusion BI Publisher Reports
1. Data Model Creation
2. Reports using standard and custom Subject areas
• Digital Customer Service (DCS) – Preferred
• Knowledge on Integrating B2B Service with Oracle Field Service
2. Strong Programming skills, as well as the ability to review complex code bases written by others.
3. Understanding of Cloud Architecture.
4. Should have knowledge on Data Migration.
5. Responsible for Customer Production Support, tracking-incidents, replication, troubleshooting and resolution of critical production calls.
6. Integrations and Extension to PaaS (Workflow, Reports, APIs, and Error Handling)
   Experience in Fusion CRM BI Dashboards and OTBI Analytics Cloud.
7. Knowledge of other CX products like CX Sales Cloud and B2C Service (RightNow) is an advantage.
8. Mandatory knowledge on Redwood UX using visual builder studio