Zara Password Requirements
Tabby Vandermoon
Any accommodation sold by Zara Tower Hotel is subject to availability and black-out dates. Any special requests will be accepted subject to availability. Any changes to Reservations including cancellations, amendments, early check outs and No Shows will be subject to a Cancellation Policy of the relevant Rate chosen at the time of reservation.
Zara Tower Hotel will not guarantee a booking made more than 51 weeks (or 358 days prior to arrival). Requests and quotes beyond this period may be possible, however, no rates and availability will be guaranteed. Zara Tower Hotel reserves the right to cancel or amend (with reasonable notice) any bookings made beyond this period.
Zara Tower Hotel does not permit resale to a third-party or for trade purposes without prior consent and/or written agreement. Zara Tower Hotel reserves the right to accept or reject any such bookings. This also applies to group bookings and negotiated corporate rates that are resold.
In the event that, a guest fails to pay immediately upon demand any amount owing to Zara Tower Hotel, pursuant to the booking and accommodation (including but not limited to telephone charges, suite damage and cleaning fees), Zara Tower Hotel reserves the right to deny access to the guest and ask that they vacate the premises.
A valid, government issued, photo identification matching the name of the main guest within the booking is required to be presented at time of check-in to Zara Tower Hotel. This is required in order to verify your identity for hotel security purposes.
The credit card authorisation (pre-auth) will be used to cover for any charges that the guest may be liable for, throughout their stay as well as any incidental items such as (but not limited to): Telephone charges Breakages or any damage incurred. Cleaning charges above the normal cleaning due to an apartment being left in an unacceptable condition.
A full inspection of all units will be conducted by hotel management after each guest departs to determine if there is any damage or theft. Excessive cleaning charges, carpet cleaning or deodorising fees may also be taken out of the security deposit if deemed necessary by hotel management.
If the hotel is fully committed on the departure date, late departures or extensions not already confirmed will not be permitted. Extra charges may apply if a guest stays beyond their checkout/departure time of 10:00am.
Guests are considered additional overnight guests, when the total number of persons occupying a room any time after 11pm, exceeds the number of guests included in the nightly rate, as per standard occupancy per apartment (see above table STANDARD OCCUPANCY PER APARTMENT).
All visitors are required to vacate the building by 11pm. Only registered guests up to the maximum occupiers per Room Type are permitted to stay after 11pm (Refer to table above MAXIMUM CAPACITY PER ROOM TYPE).
Guests who have booked through a travel agency or third-party website (for example Booking.com or Expedia) must contact these companies directly to make any cancellation or changes to their reservation.
Over high demand, special event periods and group bookings alternative cancellation policies may apply. The cancellation policy will be communicated during the booking process and will be supplied in a confirmation email.
All Zara Tower Hotel guests are reminded to practise social distancing, as well as adhere to any limitations on gatherings/visitors that may be in place at the time of stay. For the latest NSW government information about physical distancing and COVID-19 restrictions, please select here.
The service offered for accommodation at Zara Tower Hotel may vary, depending on the room types and rates chosen for making a booking. Depending on the chosen rate Zara Tower Hotel may offer a daily tiding service or a weekly cleaning service. Bed linen and towels are changed weekly during the weekly cleaning service. Zara Tower Reception may provide additional toiletries/towels upon request free of charge.
Zara Tower Hotel offers limited valet parking spaces through our automated Car Parking Stacker. The cost to park at Zara Tower Hotel is $60.00 per night per car. Our automated Car Parking Stacker has limitations on the size of vehicles and the number of vehicles it can accommodate.
The guest who registers at check-in will be held accountable for any damages to the unit and its contents during the stay dates. The registered guest will also be liable for any damages caused within hotel common areas, as well as any damage or theft to items belonging to the hotel (including damages or theft caused by who are visiting a guest in the hotel). Any damage or theft caused by the guest (and their visitors) will result in forfeiting any deposits, pre-payment and also may be subject to additional charges depending on damage or theft involved. Zara Tower Hotel reserves the right to process any charges in addition to accommodation to the presented credit card supplied at check-in.
For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any non-registered visitors leave all units by 11:00pm each evening.
The registered guest agrees to pay any Emergency Service Callout Fee charged for false alarms. This includes circumstances relating to smoking and cooking inside the room where the smoke alarm is triggered. Guests are advised to use the range hood when cooking.
In the event that a guest fails to pay immediately upon demand, any amount owing to Zara Tower Hotel, pursuant to the booking and accommodation (including without limitation those incidentals such as Parking, telephone, cleaning, etc. set out above) Zara Tower Hotel reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests occupants of the property, Zara Tower Hotel reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused.
If a guest occupant behaves in an unacceptable or aggressive manner to other guests occupants or Zara Tower Hotel security staff, or is suspected of carrying out illegal acts on the premises, that guest occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited.
Zara Tower Hotel takes no responsibility for any personal possessions that are lost, stolen, or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance.
Zara Tower Hotel may evict a guest or visitors without warning. Guests who are evicted from a hotel will be blacklisted and we may choose to notify the police. Guests who will be evicted will not be entitled to any kind of refund and may lose their security deposit in full.
Zara Tower Hotel retains the right that, in the event that Management has a legitimate cause for concern that a guest has not been seen or been able to be contacted over a period of time, the unitmay be entered by the Management or a delegate to ensure the safety and comfort of other guests and our property.
Zara Tower Hotel reserves the right to refuse a guest entry to the hotel or accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the hotel.
Commercial filming or photography is not permitted to be undertaken at any Zara Tower Hotel unless written approval has been provided by the Zara Tower Front Desk Team. To request permission to undertake commercial filming or photography, please email book...@zaratower.com.au
Whilst Zara Tower Hotel takes utmost care to ensure that the photos and description of our facilities and services are accurate, these are continually being changed, upgraded, and on occasion, removed from service.
If any feature or facility is essential to you in choosing a particular property, we highly recommend speaking to our Front Desk and Reservations Team, whom will assist your decision-making process, as well as advising you if that feature or facility will be available during your stay.
Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places in surrounding areas.
Zara Tower Hotel does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
Guests and booking agents of Zara Tower Hotel are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.
Zara Tower Hotel does not permit pets within the hotel. An animal is considered a breach of Terms and Conditions, and guests will be asked to leave or remove the animal. Assistance Dogs are exempt from the pet policy.
A child who is staying without the accompaniment of a parent, guardian or adult over the age of 18 years is considered an unaccompanied minor. An unaccompanied minor/s may be permitted to stay at Zara Tower Hotel only if they can satisfy the normal payment, bond and identification requirements. Zara Tower Hotel strongly discourages the accommodation of minors staying alone without adult supervision for safety reasons, as our apartments may have gas cooking facilities, sharp knives, internal stairs and bathtub which could be hazardous to minors staying alone. Zara Tower Hotel does not accept any responsibility for injury caused by an unsupervised minor staying in our apartments, nor does Zara Tower Hotel provide the service of supervising and caring for a minor during their stay.
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