FFMpeg not working

[Mark Gregory Davis]

I ran installation check and everything came out ok including FFMpeg, but I cannot get ResourceSpace to handle videos correctly. When I upload a video, I get an "500 - Internal Server Error". The video is added as a resource, but only with a thumbnail generated and not with a video preview. 

It's worth noting that I installed the most current static 64-bit version of FFMpeg and kept getting this error on installation check:

FAIL:
Unexpected output when executing "c:/ffmpeg/bin\ffmpeg.exe" -version command. Output was ''.

... so I downgraded to an earlier version and that fixed the installation check error, but did not apparently actually make ffmpeg work.

Anyone have any ideas?

My Resourcespace setup:

ResourceSpace version	5.2.4478
ResourceSpace Build	4478
Server platform	Microsoft-IIS/7.5
PHP version	5.3.27
ExifTool version	9.35
FFmpeg version	ffmpeg version N-39494-g41a097a
ImageMagick/GraphicsMagick version	Version: ImageMagick 6.8.6-8 2013-08-04 Q16 http://www.imagemagick.org
Browser user-agent	Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/30.0.1599.69 Safari/537.36

[James Mead]

I too am having the same issue. Did you ever get a resolution to this?

[David Kings]

Can I add my voice to this please. I've got the same error, has anyone got a fix?

Cheers

Dave

[James Mead]

anybody?

[Allison Stec]

A 500 error might have to do with a php timeout, but it's tough to tell.

When troubleshooting these supplemental packages (ffmpeg, imagemagick, etc.) it's always a good idea to try to use them from the command line. This take the resourcespace application out of the equation, and you may see some more informative error messages.

[yral]

Facing the same issue, try several alternatives RS 6.2 / RS 6.0 / RS SVN 5563 with FFMPEG 0.8 /0.7 with Version: ImageMagick 6.6.5-9 2010-11-15 Q16 under system check show ok but only creates the thumbnail no preview processing no preview file extracting from original file. permission are set as required to access the folder.