Running like versions of InDesign (or any CC app), you should have no problem working cross-platform, as long as you have the same fonts available on both systems. Open Type fonts are essential to such a workflow.
I am having some really frustrating issues with using InDesign between PC and Mac. We used opentype so fonts hasn't been an issue but when I open the file on my Mac, I see lines of text that are a different color than the rest of the document, things that were re-formatted using the PC are not showing up as re-formatted when opened on the Mac (even after saving as a new file name) and applied character styles are gone and instead my paragraphs are showing that we have overrides applied which typically does not happen when using the character style to format the text. Every time I open the document I've been working on today it gives me a missing fonts dialogue and even after going through and replacing all of them with the intended font, it seems to revert back when it is saved to Creative Cloud and re-opened elsewhere. I convinced my team to switch to InDesign from Word to create these very long documents and I am pretty embarrassed about how poorly the experience has been. I have read so many things that say with the newest versions of InDesign and through sharing the files with Creative Cloud, this would be a seamless process. Any ideas as to why we are having so many struggles? Sort of related to that, is it typical to have the document display differently when previewed using the Web Creative Cloud app vs. when opened in InDesign? Thanks!
So good to know about the file storage! We were using SharePoint but that doesn't play well with InDesign files too...we were mainly trying to find a way to not have versions stored on local machines so we can work on the most current version between me and my two other associates.
I could post step by step screen shots of me updating the "missing fonts" but I'm not sure how that would be helpful. Unless my team is just completely lying to me and not using the provided styles, there is zero reason why any of these fonts should still be trying to creep their way into these documents. I did the standard process of going through the find font dialogue box, identifying the part of the copy the font claims it lives in, and replacing it with the intended font. I saved the file, closed InDesign, and re-opened the file only to get the same errors. I'm thinking it has to be some type of delay with uploading/saving to CC so I'm going to talk to my team about moving them to OneDrive and continuing to save with a new version number each time we make "big" edits--this just seems like it defeats the whole purpose of storing these documents in a place where we can all access the most up to date version without having to create a new document for each pass. If this doesn't help, I'll be back with more screen shots I've got a whole slew of questions about master pages and text flow, so if you have any good resources for best practices working with those (as we have 5 different master pages that need to have the same copy flowing through them all) I would very much appreciate the opportunity to learn on my own before posting my questions. Thanks again for sharing your knowledge and experience!
RE: the missing fonts, are you using TypeKit fonts or fonts that are traditionally installed on your systems (permanent desktop fonts)? Or a combo of both? Search this forum for "missing fonts" and you'll have ample reading on that topic alone! One thing that helps some people with this problem is installing your fonts in a subdirectory of the InDesign program files, but see the details in other posts.
RE: the storage, it's not clear why you're using cloud storage (Creative Cloud storage, OneDrive, ShareFile, DropBox, etc.). All of these cloud storage technologies are for a) offsite backup storage of files or b) transferring files between users who are not connected to a central file server or NAS drive.
If you're trying to let everyone work on files while they're on any of these cloud servers, it won't work well enough. Or not at all. Too many connections and too slow bandwidth to accommodate InDesign files, especially large ones. Any signal to retrieve the multiple files of an InDesign "document" that are stored on the cloud server could involve:
I read this and wondered, why isn't she storing these files on a central file server at the organization or NAS drive (which is like a mini file server)? Even if the other designers are off-site, they can remote into the server/NAS and get the files. Why add the cloud traffic into the mix? As said before, cloud storage servers are for backup storage of files, not working files.
My office has a mix of Macs and Windows workstations, and a mix of designers working at the office and telecommuting. We run a NAS drive at the office that stores all of our working files, regardless of whether the designer is at the office or remoting in. The designers work on "live" files on the NAS; they rarely have to download a set of InDesign files to their desktop to work on them.
We rarely have problem with fonts since we banned TypeKit fonts due to the "missing fonts" problem similar to yours. And we never see the problems you've shown in your screen caps. It's very seamless once the system is set up. Back and forth all day long, no problems.
File is packaged and we are using the same fonts. Are you suggesting that EACH time we make an edit we need to package and re-post the packaged file to a server location? The fonts were put in a folder and shared and installed on each person's computer. The "missing fonts" were ones that were never in the document to begin with. We were using TypeKit but it was giving PC users the OTF version of the font and my Mac was giving me the TTF which caused missing font issues when the template file that was created on my Mac was opened on a PC. I found an OTF version of the font and all three of us have installed that version and have since had no issues.
What is an NAS drive so that I can see if this is a capability we have? What you explained about how your designers work is exactly my goal. Can you explain how to store something locally and sync to a shared folder from my Mac to a PC? I have a personal folder on a corporate shared drive I could use to share these files if that helps you give me more direction. Currently they're in my creative cloud folder on my computer which I thought synced to the web version as you suggested but it sounds like based on your comment I am missing something here. Are you able to tell me your suggested method for storing files so that me and my two coworkers have access to the most up to date version of the file? Two of us are onsite and one is remote.
I appreciate your detailed response as to why what we are doing currently is wrong, but it would be productive to share more information about the best practice solution so that myself and anyone else learning how to manage similar situations can learn from your knowledge. Thank you SO much for your detailed replies! I'm learning a lot
OK awesome, we all have access to OneDrive and OneDrive folders on our local machines. So, if I create a folder in my OneDrive folder that is stored on my Mac and share it with the two associates, will this accomplish the same goal? Or will they have to take additional steps once the folder is shared with them?
The files created with Creative Cloud InDesign will work cross platform between Mac and PC. The only real thing to watch out for is fonts. If you use only Opentype fonts you should be OK as they were created to be cross platform. Truetype fonts on Mac and PC may have the same names but they will not usually work correctly cross platform.
Issues will come in typefaces, they are not all created equal. having a font manager is of most importance to truly control your type and different forms ( opentype, truetype, postscript). Typefaces are the variable here that will disrupt the cross platform set up you are talking about, not adobe indesign software. I personally stick to opentype. Font folio 11 from adobe is a dream to work with. If you can get the company to buy it for you, you will have nothing but easy streets ahead.
It's really just a small "box" (about the size of a shoe box) that houses one or more hard drives. Takes the place of a larger file server, which is a full-fledged computer with many hard drives. A NAS is simplier and easier to set up, and certain brands are very compatible with handling files from both Macs and PCs.
Everyone on our team logs into the NAS the same way you would to a server. Our remote people use an additional piece of software to connect to the NAS, usually a VPN (Virtual Personal Network). After logging in, everyone has access to any of the files on the NAS. Just click to open the InDesign file. Everyone always has access to the latest version. Nothing to download to desktops or upload back to the NAS...the files are just live "there" on the NAS. Been doing this for 7-8 years.
The IT department at your organization should be able to set up a NAS for you, or designate a drive on the regular file server for your files. Allowing the telecommuters to access them via remote would require VPN software on their systems and protocols on the server to allow them to access the server remotely. That's not a big deal today, given that more than half the working population telecommutes at least one day per month.
We just incorporated macs into our workplace and have all of our Indesign file assets stored on a server where our individual Indesign documents link to. When the macs open up the Indesign documents, the files aren't "mapped" the same way and we have to fix broken links, then when saving and someone on a PC opens up the document, their Indesign can't find the links because of how the Mac has saved the path to the links and have to be re-linked again. How do you all work around that?
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