Apple Support Diagnostic Test Iphone
Brett Mcgalliard
Apple is expanding Self Service Repair, and launching a new diagnostic tool that gives users more transparency and autonomy to troubleshoot issues. Self Service Repair is now available for the iPhone 15 lineup and Mac models powered by the M2 lineup, including the 14- and 16-inch MacBook Pro, the 15-inch MacBook Air, Mac mini, Mac Pro, and Mac Studio. Self Service Repair is also now available for Apple users in 24 additional European countries, including Croatia, Denmark, Greece, Netherlands, Portugal, and Switzerland. With this latest expansion, Self Service Repair now supports 35 Apple products in 33 countries and 24 languages.
Additionally, Apple Diagnostics for Self Service Repair is available today in the U.S., with availability in Europe to come next year. Intended for users with the knowledge and expertise to repair Apple devices, Apple Diagnostics troubleshooting sessions will give customers the same ability as Apple Authorized Service Providers and Independent Repair Providers to test devices for optimal part functionality and performance, as well as identify which parts may need repair.
Why the "Spyware" in your subject? The dialog you are describing (would be best if you posted a screenshot of it) certainly sounds like something unexpected has occurred in iOS and a diagnostic file is being prepared which you can then elect to use in a Feedback entry to Apple or simply ignore.
Because I've hired a security analyst and he has determined that this is a EXPLOIT, and is not normal iPhone behavior. That should only pop up if and when you are working with a Apple Specialist, DIRECTLY, to allow extra permissions on the device for them to connect and diagnose any problems. I'm sure you can imagine the security implications considering the admin privileges that this provides, it's a security issue, as the device is recognizing that Apple is trying to connect with it, but they are not. Location data, screen sharing, etc. This "Start Diagnostics With Apple Support" occurs on ALL of my devices, as well as some family members' devices. He's identified it as spyware, and is currently working up technical details and the logs for Apple, although he's sure that they are already aware of it and have chosen not to patch the exploit, as he's seen this before.
I can't say your analyst is wrong about this, but there are explanations other than working with an Apple Specialist for a sysdiagnosis file to be produced on an iPhone. I've done it myself when troubleshooting a software issue. But there is no way for me to exfiltrate this file without my attaching the iPhone to my Mac. Having not needed to troubleshoot my iPhone with an Apple Specialist, either remotely or at a Genius Bar, I can't say whether they have a means of extracting the file remotely or not. I will say that the App Store reviewers have not been perfect in their ability to spot security issues with apps before approval, but they are doing somewhat better recently at preventing apps from obtaining information they cannot justify a need for and preventing such information from leaving the device. You haven't indicated what the vector being used for this supposed exploit, but most all have come from an App Store app, at least on a non-jailbroken iDevice. Of the rest, almost all come from state sponsored hacks targeted against small groups and industry.
But I digress. If the only reason you came here was to verify behavior, I doubt you will get much more feedback here, especially on the weekend. The Apple Support Community Forum will likely give you a wider representation of users. If your security analyst has identified a pice of software that he believes is responsible for this behavior, then I'm certain that Malwarebytes would welcome taking a look at it and has provided a Newest Mobile Threats forum where you can upload any suspicious software which only experts can access it.
This "Start Diagnostics with Apple Support" is something that allows Apple to collect data from your device. My understanding of the process is that the collected data goes directly to Apple, and gets added to an existing support ticket that you should have open. That said, I've seen reports of cases where, for whatever reason, the diagnostic request never gets closed properly by Apple, and continues to appear.
Either way, contacting Apple Support would be the way to go. Be sure to contact them via legitimate means (ie, don't Google something like "Apple support phone number" and then call the number that comes up), as listed on Apple's support site:
I can't say with 100% certainty that it's not possible for an attacker to use this to get data from your phone or to infect your phone, because 100% certainty does not exist. However, I can say that this behavior is not known to be associated with any iOS malware or attacks. It does not seem likely to be malicious, since the diagnostic data should go directly to Apple.
It is most certainly Spy/Malware. My security analyst is preparing his report for Apple Security. Apple sent me a new phone, but oh no, it got "delayed" at FedEx in Memphis, TN and didn't move (no scans) for a full day. Item arrived late, and it was tampered with as well. Currently working with my analyst and he advised me to contact FedEx Security as well as Apple. Just wanted to post this to give others a heads up. If you've never had Apple connect to your new device, it should not be saying a apple specialist is trying to start a diagnostic session straight out of the box.
Also, emails (including this one, thats why I'm just now responding as I didn't get it on my old device) and text messages wasn't showing on my old device. However, they are magically showing up (old emails I had never received) on a different device. So, they were filtering my emails and messages as well.
However, I will say that if you have somehow managed to attract the attention of the sort of people who are capable of intercepting your packages and tampering with them, that's nation-state-level activity. In other words, that's the sort of thing that would require the resources of a government or other extremely powerful organization.
Thus, since the options here are either that you are misinterpreting things as spyware that really aren't or you've got a very powerful organization spying on you, either way it would not be appropriate to continue the conversation here. I'd advise you to continue working with Apple through private channels.
Sorry, but you didn't answer my question, so let me ask it a different way. What analytics are you seeing that generate a report at 18:00 daily. I have all analytics enabled and some of the ones I check are at the same time every day, while others are only when some event triggers them.
What keeps happening? Like Al, I don't understand what we're supposed to be gleaning from your screenshots, so we need more information. If you're wondering why some apps do not show up in the App Privacy Report, the answer is simple: for some apps, there's nothing to report, because they don't try to access anything.
Fredwick never answered questions about this "analyst," but I'm going to go out on a limb and say there wasn't really an analyst. I'm not saying they were lying, but the things they reported that the analyst told them did not make sense. It's quite easy these days to find fake tech support online. These scammers will pretend to be security experts and will feed you all kinds of false information to convince you that you're infected. Then they'll trick you into giving them a credit card to pay for their "services."
We need the details requested by @Porthos along with the version of iOS and and Malwarebytes for iOS that you are running, along with a screenshot that shows the blockage and URL of the "malware site".
Back in April, Apple had announced a new iPhone Self Service Repair scheme for its devices, starting with select models in the US. The iPhone maker had also mentioned about the expansion of this new self-repair program to Europe later in the coming months. But there is something important that all iPhone users should do before starting the Self Service Repair program and that is kick-start the Diagnostic Mode. When using the Self Service Repair, you might be asked to put your iPhone in diagnostics mode as part of System Configuration in most cases. But if you are considering the Self Service Repair program for the first time, then let us shed some light on it. Also read: Have iPhone 13? Check these 5 iPhone tips to take amazing photos with iPhones
The Self Service Repair program is basically part of Apple's efforts to further expand access to repairs. Under the program, Apple provides the several necessary essentials such as repair manuals, parts, and tools for fixing the display, battery, bottom speaker, camera, display, SIM Tray, and more. The iPhone maker mentioned that it will offer tool rental kits for $49 for customers who do not want to purchase tools for a single repair. Also Read: Have Apple iPhone 13, iPhone 12? Then you must use these 5 secret features
So, to start the Self Service Repair process, you will first need to review the repair manual for the product that you want to repair by visiting Apple's support page - support.apple.com/self-service-repair. Then, you can visit the Apple Self Service Repair Store and order the necessary parts and tools. But before starting with your Apple Self Service Repair, ensure to put your iPhone in Diagnostic Mode. Here's how to do it.
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I have problem with iCloud backup on my iPhone. After several calls to the Russian department of Apple support they suggest me to change my AppleID password temporarily to an test password proposed by the support specialist to see what's going on with my account. Also they say that they get access to all my data stored on phone: messages, photo, apps data etc, and I should agree with this terms.
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