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Violet Mcdow
I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.
Both of my iPad2s (32gb WiFi) can now access NetFlix with no problem. However, these are my daughters' iPads. MY iPad is a 1st gen 64gb 3G and yet I still cannot access NetFlix. I'm getting the "cannot connect to Netflix at this time..." error.
Not sure what this "known issue" with iPads would be with Netflix's iPad app. That would be like Microsoft claiming a problem with Word for the Mac is an OS X or a particular Mac model problem they have nothing to do with whatsoever.
Just so you don't feel all alone on this, yes, I'm having exactly the same problem ... except that it's with my iPhone. I can connect through the TV and desktop ... but not using the Netflix application I just downloaded from the iTunes store. I launch the "app" using WIFI and get the "We are unable to connect you to Netflx. Please try again later" message. Worse ... the "app" is frozen ... so there's no maneuvering.
I am having the exact same issue on my iPad 2 (16gb wifi) and, just like you, the Netflix screen freezes with the error message up immediately upon opening the app. Also having no problems streaming from my iPhone, laptop, or PS3. Sorry I can't help but I'm glad I'm not alone!
So I called NetFlix tech support for the 4th time last night. This time, they didn't even pretend to have a clue what the problem was. They had me reinstall the app, they changed my password, blah blah blah. Finally they told me "it's obviously an Apple DNS issue you should make an appointment at the Genius Bar". HUH????You. Have. Got. To. Be. Kidding. Me. I can get to EVERY website and access my corporate Exchange email. This is NOT an DNS issue and Apple is not my ISP. So with that, I've canceled my NetFlix account.
I can't get access to netflix via iPad. I can via wii and computer. Netflix has sent me to apple but I don't want to pay 39.99 for support. Hoping someone knows what to do so I can get access given my son is using the wii right now
Assuming that your iPad (regardless of whether it's an iPad or iPad2) can connect to netflix.com through the iPad's Safari browser, you're probably not going to get this resolved. The problem is at the Netflix end and the fact that they are redirecting users to Apple indicates that they don't have a solution and are grasping at straws. That said, I suppose it's possible that Apple made a change in iOS 4.3.3 that may have broken connectivity with Netflix's streaming servers but if that were the case, we would see a lot more users complaining about this.
Coming around full circle (at least in my case), for sh!tz and grinz, I reopened my Netflix account today. Now I'm getting it once again on my iPad and both iPad2s. Note that I had to delete the Netflix app and reinstall it on all 3 iPads, but I'd done this MANY times over the past several weeks.
i'm assuming it's something on the netflix servers and how they handle requests from the apps on Apple devices. As you say they've obviously changed something on their backend. too bad they wouldn't own up to it instead of trying to say "Apple DNS" obviously they don't understand basic networking ;-)
I am having the same problem, started july 8. did a netflix rest in the settings box on my ipad1, reinstalled my app, then called netflix support. they found out that my ip address had me in Colorado, rather than Virginia, and that was the problem. I use DSL for my internet connection. They suggest I call Apple support, but Apple would not help. I will try to release my ip address and see if that fixes it.
All I get is the message "We're unable to connect you to Netflix. Please try again later (ATV-ui62)". I don't even get to the logon screen. The DNS on the ATV is set to automatic, I've even tried hard-wiring it from the router but the same error message. I'm using a VPN to connect to Netflix as I work in Saudi Arabia. I've also tried changing the regions between Saudi Arabia-UK-USA but still nothing. When I connect to Netflix on my iMac there is no problem, it works perfectly.
I have the same issue, but I'm not using a VPN. I can also watch netflix on my Macbook Pro or on my iPad Air. If I try to Airplay netflix from my iPad to the AppleTV (2d gen) it will pop up a message saying an error has occurred, I can though, Airplay through my Macbook but only because I'm using the browser to stream the Netflix content.
Apparently this is an ongoing problem when attempting to register for an account with Netflix. When reaching the credit card stage, step 3 I believe, being turned away with the notice: "Sorry, but we are unable to complete the sign-up process now. Please try again later." Elsewhere the solution mentions faulty response to the card used or the bank behind that card. In my case I attempted to use cards from two different banks, one here in AU and the other on a US bank... and even offered to pay via PayPal... to no avail. Why? Does Netflix not want my business? Is this something personal? Is there another choice for the same service Netflix offers?
I called to Netflix support team and they give a solution and it worked great, I could move from Paypal to Debit card , I was unable due a message in a Yellow box saying that wasnt possible the sign up procces . On the phone you should say them you want to erase the paypal option from your account , then they will stop your memebership, try you to log off, the solution that technical support gave me was , not the click on the "Log in " option ( Never click on the resume membership , it will head you to the kind of glitch) , instead you must click on the option " Join free for a month " then when the page requiere your mail and pass just put the email and pass that you have been using normally for your netflix account , next step is choose your plan and fill your payment option . I had been talking for almost an hour with technical support and finally the gave me a solution . Hope it works for you .
I was stuck at the payment (step 3) option too. I managed to go back to the Netflix home page and view my account settings since I was partially set up. I was hoping to input my credit card there. When I filled in my phone number, Netflix said it had texted me a confirmation code and to enter it. It's been 2+ hours and I have not received any text. I also tried the option of having Netflix call me with the code to activate my account. I got a message saying it had called, yet no calls came to my phone and it has been 2+ hours.
I stayed on the phone with my credit card company while entering my payment information. They keep telling me no transaction is coming thru on their end, even when they check the declined transactions. It' s just not appearing.
I logged out of Netflix on all devices (computers, firestick, tv, etc.) and then waited 3 MONTHS. Then I tried again and my credit card payment went through. Mind you I had also done this at least once in the past and it had not gone through then. I can only guess that they let a % of new credit card subscriptions in a month and then try to make everyone else buy their Netflix gift card by saying their credit card transactions won't go through. If weren't for specific shows that are only on Netflix, I would refuse to do business with them. I am still dissatisfied what I went through to sign up. It does feel dishonest, and I am weary about what's going to happen when I have to update my credit card for payment.
I too had the same issue when I try to set up the Netflix account with my yahoo email address. When I happened to select the payment method it kept on givining the above error message in a yellow box for both visa and paypal options.
When I open the Netflix app now, I get to the Netflix Welcome Screen as you'd expect. I click "Join Now" and I'm prompted with the "add Netflix to your Sky Package" message/window. Click continue, and it says "connecting to Sky" - this eventually times out and gives the message "We are unable to process your request at the moment. Please try again later"
@Searla You need to contact Netflix and get them to unlink your brother's Netflix account from your sky account (only Netflix can do this) before you can use/create your own Netflix account to link to your sky account
I have had this Apple TV device for some time now and never have had the Netflix app working properly. I was wondering if this community could help me out with this because I am a bit out of ideas now.
What I have done is that I have a normal Netflix account which I am using in my home network with multiple devices and everything else is working fine but this AppleTV device with Netflix app. Netflix app is working fine until the video stream should be starting when it says only "An Error Occurred Loading This Content. Try again later!". The same thing with UTM and XG both.
I have tried the instructions of this thread but no help. Same subnet, same gateway, same DNS but no success. I have no any exotic setup in my firewall pretty much default everything. Some small adjustments but not anything that could block anything important. Everything works.
And please if you have any suggestions put them so that me as a casual user understand what you trying to say. No pro lingo like "put the MASQ on in new host in FQDN and override policy on DNAT user". I have no idea what you talking about :)
Hello Zerry,
you might also search the logs and IPS for suspicious entries in order to find the reason.
If you have the change you might mirror the traffic that goes to the apple TV and look whether you see what is happening.
Eventually some of the advanced firewall settings might help. I don't have netflix. Probably it uses UDP or QUIC and maybe some bulk transfer with with longer pauses. There is some timeout for the stateful UDP "connections". The default is 60. However this is pure guessing but it helped really good with Microsoft Teams.