How To Use Dameware Remote Support

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"With Dameware, we are able to remotely access user computers and troubleshoot technical issues with our domain accounts, while the user is logged in. This gives us a better picture of the issues that the user is seeing."

"I am the primary IT support at a small rural critical access hospital which includes five satellite clinics within 45-mile radius. Dameware enables me to troubleshoot and resolve issues that previously would require a 15 to 30-minute drive in some instances."

The customer portal is where you can submit a help desk ticket, find all of the information about the products you own, and see available hotfixes and upgrades as well as training opportunities for your products.

SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are built to help companies of any size accelerate business transformation today and into the future.

SolarWinds Dameware Remote Support (DRS) offers the flexibility you need to support personal and company devices. The tool makes it easier to remotely connect to Windows, macOS X, and Linux devices over the internet or inside the LAN, so you can help end users wherever they are located. With the Dameware Mobile app, the tool can also connect to computers from Android and Apple devices, including tablets.

With SolarWinds Dameware Remote Support, you can instantly chat with end users, allowing you to fix problems faster. DRS also lets you take screenshots of the remote desktop and save them to your computer, so you can more easily see what exactly is going wrong and, if you need to come back to the problem later, you have a visual record to reference.

SolarWinds Dameware Remote Support uses an agent to establish the remote desktop sharing connection, which is built to be easy to install. The client agent can automatically be installed the first time you connect to another computer, or you can use the MSI builder to create a custom agent installation package that can be installed using Group Policies or third-party platforms.

DRS is also backwards compatible with Dameware version 7 and version 8 client agents. This means you can connect to computers running earlier Dameware versions. With agent-backward compatibility, you have more flexibility to decide when agents are upgraded.

Remote desktop software used to gain remote access to mobile devices and computers is useful for IT support and improving productivity by eliminating barriers to resolving IT issues wherever end users are located.

Remote support software, like SolarWinds Dameware Remote Support (DRS), can connect to remote devices either through the internet or over LAN. You can connect to devices even if they have crashed or are powered off, and the software includes an internet proxy to create safe over-the-internet remote sessions.

This level of control means you can perform a range of tasks, including troubleshooting problems, installing updates, and providing on-demand support. In addition, the ability to take and save screenshots, have in-session chats, and screen share can help elevate the IT support experience and allow users to communicate clearly what the problem is, so technicians can start working to solve the problems right away, save time, and increase productivity.

SolarWinds Dameware Remote Support (DRS) is a powerful remote support software solution built to go beyond simply allowing technicians to connect to remote devices. DRS has features designed to make the IT remote support process as secure and effective as possible, while saving everyone time and energy.

DRS lets you connect to remote devices over either LAN or the internet. From there, you can do everything from transferring files, to installing updates, rebooting entire systems, or stopping processes and services that might be causing problems. DRS also comes with built-in tools that let you fix problems on the host computer without needing to interrupt the user session, so they can keep working while remote technicians work in the background.

DRS makes it easier for technicians to communicate and troubleshoot with users during remote sessions with built-in chat and the ability to take screenshots on the remote desktop and save them to their own device, so they can easily refer back to them as needed.

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