Urgent Senior Technical Specialist – Enterprise Client Requirement

[Vinod Mishra]

Hello All,

I am reaching out to see if you had any consultants available for some of our urgent staffing needs. 

MBLL is looking for a Senior Technical Specialist – Enterprise Client.

This engagement will be effective:  June (upon hire) to December 2023, with the possibility of extension.

 

Candidates must meet the following critical requirement to be considered for this role:

1. Minimum of eight (8) years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments
2. Experience with performing Windows operating system updates in an enterprise environment
3. Experience building desktop images using VMware virtualization platform
4. Experience managing client devices with GPOs 

Location and Hours:

• Remote (work from home)
• 8 hours daily, Monday to Friday (excluding stat holidays and mandatory vacation time off as specified by MBLL)
• Core business hours are between 8 am-5:30 pm (central time)

 Responsibilities:

• Responsible for functions related to technical planning, design, configuration, operation and support of desktop  services both physical and virtual. This includes Windows, hardware, productivity suites, directory/email administration, and virtual desktop technologies
• As the Tier III support contact, assist the Senior Problem Analyst in identifying the root cause of problems and consequently prevent incidents to the Service Desk
• Investigate and troubleshoot problems in support of operations, and resolve issues in a timely manner
• Design, implement and configure Enterprise Client support systems. Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design
• Create system documentation, including build, configuration and recovery
• Assist in the development and execution of application test plans
• Coordinate technical activities for projects
• Complete project activities on time and in scope, while adhering to project methodologies
• Manage the enterprise desktop environment, including firmware/software releases, system configuration and maintenance
• Create and document production Windows images for the various hardware models and virtual desktops
• Create, document and manage Microsoft Office for the enterprise
• Develop and document Group Policy Settings required for Microsoft Windows/Office
• Maintain system documentation, including build, configuration and recovery
• Create and modify procedures and standards as required
• Recommend & optimize Enterprise Client support systems to improve and maintain service levels and support Computer Operations with implementation
• Provide guidance and support to Computer Operations on maintaining Enterprise Client Support systems and integration
• Schedule and execute System Change Requests
• Troubleshoot, resolve, and document Tier III incidents. Provide internal IT support. Escalate to external service providers as required
• Backup/recover organizational services/systems in a timely manner as dictated by recovery objectives; and document all actions and resolutions
• Monitor availability and performance for Enterprise Client Support systems
• Participate and contribute to capacity and availability plans for Enterprise Client Support systems
• Implement recommendations for enhancements to ensure organizational computing environment maintains optimum availability and capacity
• Investigate IT infrastructure system requirements and research new products and solutions
• Participate in product selection and complete purchase requisitions
• Participate in support agreement and license renewal process
• Administers the delivery of system parameters; on end of life, current, and new emerging strategic technologies supported and delivered by the organization
• Works with the Technical Lead - Server and Enterprise Architecture to determine infrastructure direction
• Seek consultation from the Supervisor, Technology Infrastructure Services or Manager, Technology Infrastructure Services where solutions are not within established practices

Required Experience and Skills:

• Minimum of eight years’ experience in advanced Enterprise Client support and service delivery role supporting enterprise class Windows and Office environments
• Experience with performing Windows operating system updates in an enterprise environment
• Strong working knowledge of a variety of management tools (e.g., SCCM)
• Experience building desktop images using VMware virtualization platform
• Experience managing client devices with GPOs
• Technical competency at administration and Tier III support level
• Proven experience in superior customer service delivery and support
• Proven project coordination experience

Additional Requirements:

• Must have Windows based computer with standard Windows 10 applications
• Must possess own communication device 

If you have any candidates available for these requirements, please share their updated resume along with Visa Status, hourly rates, and availability.

Thanks & Regards,

Vinod Mishra | Assistant Manager - Database and Market Research

Email: vinod....@cyret.com | Web: http://www.cyret.com

Cyret Technologies Inc.  

“A Capitol Hill Systems Company”

INDIA |USA |PHILIPPINES |UAE