Hiring for Five9 Cloud Developer (AI & Digital) in Chicago, IL (Hybrid)
Tarun Personal
This is Tarun from Parkar. I’m reaching out regarding a Five9 Cloud Developer (AI & Digital) opportunity with one of our enterprise clients in Chicago, IL.
If you are interested in learning more, please share your updated resume along with a good time to connect.
You can also reach me directly at +1 312 288 8549 or simply reply to this email. Looking forward to connecting.
Role
: Five9 Cloud Developer (AI & Digital)
Location: Chicago, IL (Hybrid)
About the Role
We are seeking an experienced Five9 Cloud Developer (Senior/Lead Level) to join our client’s Digital Customer Experience team. This role is ideal for someone passionate about building AI-driven bot flows, modern web messaging experiences, and intelligent routing solutions within the Five9 Virtual Contact Center (VCC) platform.
You will lead the design, configuration, and maintenance of cloud-based contact center solutions, with a strong focus on IVR development, ACD configuration, and advanced routing logic.
Key Responsibilities
IVR & Routing Design
- Develop, test, and deploy complex IVR call flows using Five9 Studio.
- Implement skills-based routing and intelligent call distribution strategies for global operations.
- Configure and optimize ACD logic to enhance customer experience and operational efficiency.
AI & Digital Transformation
- Design and build AI-powered Intelligent Virtual Agents (IVA).
- Develop and optimize bot flows for voice and digital channels.
- Enhance automation strategies to reduce manual intervention and improve resolution times.
System Configuration
- Configure inbound, outbound, and blended campaigns.
- Manage voicemail systems and customized agent desktop environments.
- Maintain system performance and reliability within the Five9 VCC platform.
API & CRM Integration
- Integrate Five9 with external CRM systems such as Salesforce, ServiceNow, and Microsoft Dynamics.
- Utilize Five9 REST APIs for data-dips, screen pops, and workflow automation.
Scripting & Optimization
- Develop JavaScript-based scripts for advanced call handling and automation.
- Perform system enhancements, testing, and ongoing optimization.
Reporting & Analytics
- Create and customize dashboards and reports.
- Monitor and analyze KPIs such as AHT (Average Handle Time), SLA, and ASA.
- Provide actionable insights to improve performance and customer satisfaction.
Required Qualifications
- Experience: 5+ years in Contact Center as a Service (CCaaS) environments, with strong AI and automation experience.
- Five9 Expertise: Deep hands-on experience with IVR scripting, dialog design, routing logic, and Five9 Studio.
- Technical Skills: Strong proficiency in JavaScript and RESTful APIs.
- Digital Channels: Experience working with modern messaging platforms such as WhatsApp, Web Messenger, and SMS.
- Education: B.E./B.Tech/MCA or equivalent in Computer Science or a related field.
Preferred Qualifications
- Experience in global contact center deployments.
- Strong understanding of conversational AI design principles and NLP fundamentals.
- Prior experience in a client-facing or lead developer role.
If you’re excited about shaping next-generation AI-powered customer experiences within a leading cloud contact center platform, we’d love to hear from you.
Thanks & Regards,
Tarun Tiwari
Associate III
Mobile – +1 312 288 8549
Email ID – tti...@Parkar.in
Parkar | Vector
Atlanta Financial Center,
3343 Peachtree Rd NE, Atlanta - 30326
www.parkar.in