REMOTE Role:-AMS Support Consultant

[Abhishek Bhardwaj]

Position:   AMS Support Consultant
Location:  REMOTE

Description:-

8+ Years of exp. required with strong focus on application support/ AMS.
SCM TECH:- Manhattan , McLeod, Omnitrac, Retalix, Squarerigger

Strong knowledge of ITIL processes and production Support Operations.

Experience with ticketing tools (ServiceNow, Jira, Remedy etc.)

 

Responsibility:-

The Support/ AMS Lead – Serve as SPOC for all AMS and application support activities.

Lead Incident, service Request,, Problem, and Change Management as per ITIL.

Ensure adherence to SLAs, OLAs, and contractual commitments.

Track the report KPIs and service metrics (MTTR, backlog, availability, etc.)

Support releases, deployments, and post-production validation.

Regards,
Abhishek Bhardwaj |Sr. Account Manager
KK Associates LLC
8751 Collin-McKinney Pkwy, #1302, McKinney, TX 75070
Email Id:- abhis...@kksoftwareassociates.com
Web:-  www.kksoftwareassociates.com