Technical Product Owner Location: San Francisco, CA – Locals Only
Mohammad Sazid
Hello
Please check the below position and reply back with the details and updated resume if you are interested.
Title: Technical Product Owner
Location: San Francisco, CA – Locals Only (Day1 Onsite)
Duration: Long term
Share profile with AI/ML platforms, APIs, and cloud infrastructure (AWS, Azure, GCP) experience.
Experience – 10+Years of experience
About this role:
Are you passionate about driving the adoption of cutting-edge AI platforms and delivering exceptional user experience? Join our Enterprise AI Platform Delivery team and help shape the future of AI-powered solutions at ***. As a Technical Product Owner – AI Customer Success, you will operate at the intersection of engineering, product, and customer success to ensure scalable adoption of AI capabilities.
This role is ideal for someone who thrives in dynamic, hands-on environments and brings deep technical acumen in ML, Generative, and Agentic AI. You’ll act as a forward deployment engineer—rapidly diagnosing issues, implementing fixes, and guiding customers through implementation and relaying feedback to the product teams.
Key Responsibilities:
Platform Rollout & Integration
Lead platform releases and feature rollouts with product and engineering teams.
Architect and execute go-to-market strategies that span onboarding, training, support, and feedback loops.
Customer Enablement & Technical Onboarding
Create and maintain platform documentation, SDK, guides, and self-service resources.
Conduct deep-dive workshops, technical office hours, and onboarding sessions tailored to customer use cases.
Translate platform updates and changes into actionable guidance for users.
Monitor telemetry and usage metrics to identify friction points and drive adoption strategies.
Support & Troubleshooting
Triage issue tickets, provide initial resolutions, and serve as an escalation point for complex technical challenges.
Collaborate with engineering to escalate platform issues and deploy fixes.
Maintain a living knowledge base of recurring issues, root causes, and resolution patterns.
Product Strategy & Feedback Loop
Capture customer feedback and technical insights to inform product roadmap decisions.
Advocate for usability improvements, enhancements, and upgrades based on field experience.
Partner with engineering to validate fixes, test new features, and ensure platform stability.
Governance, Security & Compliance
Ensure customer adherence to best practices for AI governance, data security, and responsible AI usage.
Support compliance requirements such as access controls, and ethical AI considerations, escalating risks proactively.
Required Qualifications
5+ years of experience in AI/ML, technology product development, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications
Education - Bachelor’s degree or higher in computer science, engineering, data science, or a related field.
Max | KLNtek
Email: m...@klntek.com
324 E Foothill Blvd, Ste 206, 91006 Arcadia, California