IBM OMS Sterling Engineer-------Deloitte---------100% Remote Role
kannan G
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IBM OMS Sterling Engineer – Managed Services
Location – 100% Remote
Client: Deloitte
VISA: H1/H4/GC/USC/GC EAD only
Must be 12+ Years
Max Rate: $50/hr on C2C
Position Summary
We are seeking a Senior OMS Sterling Engineer to support a Managed Services engagement involving production support, incident resolution, problem management, and application enhancement work. The role will be responsible for maintaining the stability, performance, and availability of IBM Sterling Order Management System applications while delivering enhancements aligned to business and operational requirements.
The ideal candidate will have strong hands-on experience with IBM Sterling OMS, Java/J2EE, APIs, XML/JSON, SQL, integrations, agents, services, and order-management processes. The candidate should be comfortable working in a production environment, managing incidents within SLA commitments, performing root-cause analysis, and implementing controlled application changes.
Key Responsibilities
Production Support
- Provide L2/L3 production support for IBM Sterling OMS applications and related integrations.
- Monitor and troubleshoot order capture, order orchestration, sourcing, inventory, fulfillment, shipment, payment, and return processes.
- Investigate and resolve incidents involving orders, inventory, shipments, APIs, batch jobs, agents, integrations, and system performance.
- Analyze application logs, server logs, database information, message queues, and transaction details to identify root causes.
- Support scheduled agents, batch processes, event processing, pipelines, services, and integration jobs.
- Troubleshoot failed or delayed transactions and coordinate recovery activities with business and technical teams.
- Assess production impact, prioritize incidents based on severity, and provide timely status updates.
- Participate in on-call or after-hours support as required by the Managed Services operating model.
Enhancement Delivery
- Analyze business and technical requirements for small-to-medium enhancements.
- Design, develop, test, and implement changes to Sterling OMS customizations and integrations.
- Configure or enhance Sterling OMS services, APIs, agents, pipelines, user exits, rules, document types, and event handlers.
- Develop or modify Java components, SQL queries, XML configurations, JSON payloads, and integration logic.
- Perform impact analysis across order management, inventory, fulfillment, warehouse, payment, customer, and external-system processes.
- Prepare technical specifications, unit test cases, deployment instructions, validation steps, and rollback plans.
- Support regression testing, integration testing, performance testing, and production validation.
Incident and Problem Management
- Perform root-cause analysis for recurring production issues.
- Identify preventive actions and implement permanent fixes where appropriate.
- Maintain incident records, known-error documentation, support procedures, and knowledge articles.
- Participate in problem-management reviews and service-improvement initiatives.
- Track recurring defects, operational bottlenecks, and opportunities to automate manual support activities.
Release and Change Management
- Support release planning, code reviews, deployment preparation, and production implementation.
- Coordinate application changes with infrastructure, database, middleware, integration, QA, and business teams.
- Validate deployment packages and ensure correct sequencing of configuration, code, database, and integration changes.
- Follow approved change, testing, segregation-of-duties, and production-support procedures.
- Perform post-deployment smoke testing and monitor application behavior after releases.
Stakeholder and Team Responsibilities
- Work closely with business analysts, product owners, solution architects, offshore/onshore support teams, and third-party vendors.
- Communicate technical issues and recovery plans clearly to technical and nontechnical stakeholders.
- Provide work estimates, status updates, risk assessments, and escalation information.
- Mentor junior engineers and contribute to knowledge-transfer activities.
- Create and maintain runbooks, operational procedures, architecture notes, and support documentation.
- Identify opportunities to improve application reliability, support efficiency, and service quality.
Required Qualifications and Experience
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline; equivalent experience may be considered.
- Typically 7 or more years of experience in software engineering, application support, or enterprise application development.
- Typically 5 or more years of hands-on experience with IBM Sterling OMS or equivalent order-management platforms.
- Strong experience supporting production applications in a Managed Services, application operations, or enterprise support environment.
- Experience with the following Sterling OMS capabilities, as applicable:
- Order capture and order orchestration
- Inventory and availability
- Sourcing and scheduling
- Shipment and fulfillment
- Payment processing
- Returns and exchanges
- Agents and scheduled processes
- Services, APIs, pipelines, events, and user exits
- Document types and business rules
- Strong knowledge of Java/J2EE and object-oriented programming.
- Experience with REST and SOAP services, XML, JSON, and enterprise integrations.
- Strong SQL and relational database troubleshooting skills.
- Experience with application-server or middleware environments used to host Sterling OMS.
- Ability to analyze logs, transaction traces, database records, message queues, and integration payloads.
- Experience with incident, problem, change, release, and service-level management processes.
Preferred Qualifications
- Experience integrating Sterling OMS with ERP, WMS, CRM, e-commerce, payment, tax, shipping, or warehouse platforms.
- Experience with IBM MQ or other enterprise messaging technologies.
- Experience with API gateways, integration platforms, event-driven architectures, or microservices.
- Familiarity with cloud, containerized, Kubernetes, or OpenShift-based deployments.
- Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or equivalent platforms.
- Experience using ServiceNow, Jira, Azure DevOps, or similar service-management tools.
- Familiarity with source-control and build tools such as Git, Maven, Jenkins, or equivalent technologies.
- Knowledge of performance tuning, high availability, batch optimization, and production-readiness practices.
- Experience working in a geographically distributed support model.
- Prior experience leading technical workstreams or mentoring engineers.
Core Competencies
- Strong production troubleshooting and analytical skills
- Ability to prioritize incidents based on business impact and service commitments
- Structured root-cause analysis and problem-solving approach
- Strong understanding of order-management business processes
- Clear written and verbal communication
- Ability to work effectively under time-sensitive production conditions
- Strong documentation and knowledge-transfer discipline
- Ownership mindset and willingness to drive issues through resolution
- Ability to balance urgent support needs with enhancement delivery
- Sound judgment when evaluating production changes and recovery actions
Typical Deliverables
- Incident investigation and resolution records
- Root-cause analysis and corrective-action documentation
- Technical design and impact-assessment documents
- Enhancement code and configuration changes
- Unit and integration test evidence
- Deployment and rollback instructions
- Production validation results
- Support runbooks and knowledge articles
Regards
Kannan Ganesan
Senior Technical Recruiter
linkedin.com/in/kannan-ganesan-938002133
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