Hiring Project Manager (ServiceNow)
Abhinav Mohanty
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Role: Project Manager (ServiceNow)
Location: 3 days hybrid split in two
locations - Brooklyn NY and Great Neck NY, locals
Client: NYC Dept of Education
Visa Restriction: USC, GC
Job Description:
Years of experience
Total PM
ServiceNow (SNOW) PM
SNOW Workplace Service Delivery – Top important module
SNOW Field Service Management
SNOW Enterprise Asset Management
SNOW Source to Pay
SNOW GRC
SNOW Other
Job Summary
We are seeking an experienced Project Manager with strong ServiceNow delivery experience to lead and manage enterprise ServiceNow initiatives. The ideal candidate will have a proven track record of managing end-to-end ServiceNow implementations and enhancements across multiple modules, coordinating cross-functional teams, and ensuring projects are delivered on time, within scope, and within budget.
This role requires hands-on experience managing ServiceNow programs involving Core Platform, Workplace Service Delivery, Enterprise Asset Management, Field Service Management, Source-to-Pay Operations, and GRC, along with excellent stakeholder management and governance skills.
Key Responsibilities
· Manage end-to-end ServiceNow projects, from initiation and planning through execution, go-live, and post-implementation support.
· Own project governance including scope, schedule, budget, risks, issues, dependencies, and change control.
· Lead cross-functional teams including ServiceNow developers, architects, testers, business analysts, and vendors.
· Manage and coordinate implementations across ServiceNow modules:
o ServiceNow Core Platform
o Workplace Service Delivery (WSD)
o Enterprise Asset Management (EAM)
o Field Service Management (FSM)
o Source-to-Pay Operations
o Governance, Risk, and Compliance (GRC)
· Partner closely with business stakeholders to align project outcomes with business objectives.
· Facilitate project ceremonies including kickoffs, status meetings, sprint planning, retrospectives, and steering committee updates.
· Track and report project progress, milestones, risks, and financials to leadership.
· Ensure adherence to ServiceNow best practices, SDLC methodologies, and organizational governance standards.
· Manage vendors, system integrators, and third-party dependencies.
· Support UAT planning, go-live readiness, cutover activities, and post-production stabilization.
· Drive continuous improvement and lessons learned across ServiceNow programs.
Required Qualifications
· Bachelor’s degree in information systems, Business, Engineering, or a related field (or equivalent experience).
· 8+ years of project management experience, with 3–5+ years managing ServiceNow projects.
· Hands-on experience managing ServiceNow implementations across multiple modules, including Core, WSD, EAM, FSM, Source-to-Pay, and GRC.
· Strong understanding of ServiceNow delivery lifecycle, platform capabilities, and implementation approaches.
· Experience managing projects in Agile/Scrum, Hybrid, or Waterfall delivery models.
· Proven ability to manage complex enterprise programs with multiple workstreams.
· Excellent communication, presentation, and stakeholder management skills.
· Strong risk management and problem-solving capabilities.
Preferred / Nice-to-Have Qualifications
· Project management certifications such as PMP, PRINCE2, or SAFe Agilist.
· ServiceNow certifications (CSA, CIS, or module-specific certifications).
· Prior experience in regulated industries (financial services, healthcare, public sector).
· Familiarity with ServiceNow integrations, data migration, and release management concepts.