Direct Client Position :: DDD Product Specialist // Trenton, NJ (Hybrid) // Long term contract
Sai kumar Opsaway
Position: DDD Product Specialist
Location: Trenton, NJ (Hybrid)
Work Mode: Hybrid (3 days onsite / 2 days remote)
Duration: Long term contract
Short Description:
Collaborates with business units to develop business plans, as well as designs, produces, launches, and advertises organizational products and services.
he Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.
As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to:
- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and Route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
This role will report through the Support Manager