M365 Lead - Mahwah, NJ (Hybrid)

[Sid K]

Hi Folks,

My client is looking for M365 Governance and Resilience Lead Programmer Analyst for 12 Month Contract role based in Mahwah, NJ (Hybrid)

Position: M365 Governance and Resilience Lead Programmer Analyst

Location:  Mahwah, NJ (Hybrid)

Duration: 12 Month Contract

Key Responsibilities:
1. Program Operations & Governance
• Lead ongoing service monitoring and joint program/governance team reviews.
• Lead reporting activities to identify service improvements and policy compliance using ServiceNow, and MS Purview along with other tools.
• Leads support activities for ITSM operations including Incident, Request, and Problem Management via ServiceNow.
• Manages the teams to resolve ServiceNow tickets, including root cause analysis and proactive remediation.
• Conduct quarterly ITSM reviews to assess process gaps, ticket volumes, and KBA accuracy.
2. Maintenance & Optimization
• Maintain optimal configuration of M365 security components.
• Identify continuous improvement initiatives for data sensitivity and retention policies.
• Ensure alignment with industry best practices and client standards.
3. Enhancements & Automation
• Lead support of new M365 services and releases within team capacity; manage change orders as needed.
• Identify and implement automation opportunities (e.g., license requests, Co-Pilot updates).
4. Training & Communication
• Develop communications and maintain reference materials (FAQs, guides).
• Update training modules annually across Data Sensitivity, Data Retention, and SharePoint End-User topics.
• Translate training into 20 languages annually with the client’s global team review and approval.
• Provide quarterly updates to FAQs and job aids; develop two new job aids per master course annually.
5. Rubrik Platform Support
• Lead support of established backup and retention for SharePoint, Teams, Exchange, and OneDrive (E5 users).
• Review and optimize Rubrik configuration (retention, archival, replication, CDP).
• Provide incident support during business hours and on-call after-hours as needed.
• Coordinate with Rubrik professional services team for red-flagged incidents and ransomware alerts.
• Define thresholds for restore volumes and ELT alert resolution processes.
6. Reporting & Dashboard Development
• Lead development of automated dashboards for SharePoint, Teams, OneDrive, and Exchange health.
• Conduct annual dashboard reviews and updates.
7. Additional Projects
• Convert and update SharePoint Administrator training using Articulate Storyline.
• Split and translate Data Retention training into micro-modules.
• Support potential future projects including encryption, extended retention, automated recovery, and risk/compliance monitoring.

Required Qualifications:
• 7+ years of experience in program or project management within IT services
• Must have experience with M365, ServiceNow, Rubrik, and/or data governance tools (e.g., Purview)
• Experience with ITSM processes and reporting automation (Power BI, PowerShell, Azure)
• Familiarity with role-based access control (RBAC), Azure Active Directory, and Gen2/Synapse environments.

Thanks 
Sid