The Help 2011 Watch Online

[Pascua Gomer]

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Online support is recommended for non-critical issues and lets you provide detailed updates on the status of your issue, as well as an option to upload troubleshooting documents to help resolve your case more quickly.

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The survey of more than 11,000 U.S. adults was conducted in November 2022, well after the height of the coronavirus pandemic but before the Centers for Disease Control and Prevention declared an end to the COVID-19 public health emergency.

Similar shares express satisfaction with the sermons they hear during virtual services. In addition, a little more than half say they are highly satisfied with the music at worship services they join online or watch on TV.

At the same time, Americans tend to give higher marks to worshipping together in person. While majorities express satisfaction with virtual services, even bigger shares of physical attenders say they feel extremely or very satisfied with the sermons (74%) and music (69%) at the services they attend in person.

Looking at the numbers another way, the survey indicates that as the coronavirus pandemic winds down, about a quarter of Americans (27%) are still watching religious services on screens. This includes 10% who take part virtually but do not regularly attend in person, plus 17% who watch online or on TV and attend in person on a regular basis.

Part of the reason is continuing concern about COVID-19, which struck Black communities with particular force. The survey also shows that viewers who are members of historically Black Protestant churches are more likely to say they feel like active participants in these virtual services than are viewers who belong to some other faiths.

Survey respondents who said they watch religious services online or on TV were asked a follow-up question: Do they watch virtual services at the same congregation they typically attend in person, or do they sometimes go online/on TV to see services at other congregations, or both?

Most regular viewers (61%) say that when they are watching services on a screen, they typically do not do things they would normally do when attending in person, such as praying out loud, singing or kneeling. For nearly four-in-ten virtual viewers (39%), though, the remote experience is similar to worshipping in person in ways such as these, all or most of the time. This is especially common among virtual worshippers who are Black (49%) and Hispanic (47%).

As for which congregations they watch, 26% of regular viewers say they exclusively watch services offered by the house of worship they generally attend. About one-in-five (18%) typically watch services offered by a different house of worship, while a similar share (20%) watch services of their own congregation and of other congregations. An additional 36% of regular viewers do not regularly attend religious services in person.

In addition to asking about virtual worship, the survey asked respondents whether they use online apps or web-based technology for religious purposes. Overall, three-in-ten U.S. adults say they go online to search for information about religion. Roughly one-in-five say they use apps or websites to help them read scripture or to remind them to do so, including 9% who do this daily. A similar share (20%) say they watch religion-focused online videos, such as those found on YouTube or TikTok.

Meanwhile, 15% of U.S. adults say they listen to religion-focused podcasts. A similar share (14%) say they use apps or websites to help or remind them to pray, including 8% who use prayer apps or sites daily. Fewer than one-in-ten (7%) say they participate online in prayer groups, Bible study groups or religious education programs.

In general, adults in historically Black Protestant denominations (37%) and evangelical Protestants (28%) are more likely to be heavy users of religious technology than people in other major religious groups. Roughly one-in-ten Catholics, mainline Protestants and Jews are heavy users of religious technology (12% of each group).

The survey also asked about social media usage, including how often respondents post or share content about religion online. Overall, 17% of U.S. adults say they post or share things about religion, including 2% who do this daily.

Meanwhile, 17% of Americans say they have unfollowed, unfriended or blocked a person on social media, or changed their social media settings to see less of a person, due to religious content they posted. And 3% say that someone else has done this to them online.

Atheists and agnostics are more likely than most other religious groups to say they have unfollowed others due to religious content. Democrats and independents who lean toward the Democratic Party are more likely than Republicans and Republican leaners to have unfollowed someone due to religious content on social media (22% vs. 12%).

For example, about six-in-ten adults in historically Black Protestant denominations (58%) say they generally watch religious services on screens at least monthly or watched them in the month prior to the survey. This compares with 47% of evangelicals, 28% of mainline Protestants, 24% of Catholics and 19% of Jews.

Among regular viewers of religious services, those in historically Black Protestant denominations are also more likely to say they feel strong connections to in-person attenders at the services they are watching. In addition, members of historically Black Protestant churches (along with evangelicals) are more likely than Catholics and mainline Protestants to express high levels of satisfaction with virtual services in general.

For example, 48% of Black adults say they watch religious services online or on TV at least monthly, or that they did so in the month prior to the survey. That is more than twice the share of White adults (22%) and higher than the share of Hispanic adults (30%) who regularly join religious services remotely.

In addition, Black adults are more likely than White or Hispanic adults to say they use apps that help or remind them to pray or to read scripture, and to say that they participate in online prayer groups, study groups and religious education programs. For example, roughly four-in-ten Black adults (41%) say they use an app to remind or help them to read scripture, compared with 25% of Hispanic adults and 17% of White adults who say they do this. And 32% of Black adults say they use an app to remind or help them to pray, compared with 20% of Hispanic adults and 10% of White adults.

The survey also finds that Black and Hispanic virtual viewers are more likely than White viewers to say that while watching religious services they typically do things they would normally do if they were attending the service in person, such as praying out loud, singing and kneeling. Roughly half of Black (49%) and Hispanic (47%) adults who regularly watch services on screens say they do these things all or most of the time during virtual services, compared with 32% of White adults who regularly join religious services remotely.

Black and Hispanic adults who watch religious services regularly (33% each) are also more likely than White adults (18%) to say they usually feel like an active participant during virtual religious services.

There is no single reason why virtual religious services appeal to many Americans. When asked why they tune in, regular viewers tend to give multiple answers. But of six possible reasons offered in the survey, the most commonly chosen is convenience. More than four-in-ten regular watchers (43%) say convenience is a major reason they watch services on screens. The next most-cited major reason is being able to watch services that are far from their home (34% say this).

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