LDAP user cannot log in - external ID already in use

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Balázs Bayer

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Apr 27, 2020, 4:26:05 AM4/27/20
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Hi all,

when an LDAP user tries to log in, the following message appears in error_log:

[2020-04-24 11:39:12,620] [HTTP-641] WARN  com.google.gerrit.httpd.auth.ldap.LdapLoginServlet : '<username>' failed to sign in
com.google.gerrit.server.account.AccountException: Cannot assign external ID "username:<username>" to account 1001056; external ID already in use.

In All-Users repository there is no branch
 refs/remotes/origin/users/../1001056

Can you please advise, how to solve this issue?

Thanks,
Balázs

Luca Milanesio

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Apr 27, 2020, 4:31:53 AM4/27/20
to Balázs Bayer, Luca Milanesio, Repo and Gerrit Discussion
Have you looked for existing issues on that topic?

See:

Which version are you running?

Luca.


Thanks,
Balázs

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Balázs Bayer

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Apr 27, 2020, 4:33:34 AM4/27/20
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Additional info:

this account is assigned to the username:

GET /accounts/1000245/detail
)]}'
{
  "registered_on": "<...>",
  "_account_id": 1000245,
  "name": "<...>",
  "username": "<username>"
}

and the other account id appearing in the log entry does not exist:
GET /accounts/1001051/detail
Account '1001051' is not found or ambiguous

Balázs Bayer

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Apr 27, 2020, 4:43:41 AM4/27/20
to Luca Milanesio, Repo and Gerrit Discussion
Hi Luca,

Thanks for pointing this out. Issue 10910 looks relevant. How can I get the external_ids? Gerrit release: 2.16.3

Balázs

Luca Milanesio

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Apr 27, 2020, 5:37:24 AM4/27/20
to Balázs Bayer, Luca Milanesio, Repo and Gerrit Discussion

On 27 Apr 2020, at 09:43, Balázs Bayer <balazs...@gmail.com> wrote:

Hi Luca,

Thanks for pointing this out. Issue 10910 looks relevant. How can I get the external_ids? Gerrit release: 2.16.3

Can you follow-up on the issue?
That would help other people having the same problem, so they can just follow the discussion on the issue.

Luca.

Raj Ravi

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Apr 30, 2020, 7:19:37 AM4/30/20
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Hi Folks,

We have faced this issue in version 2.15.17 and 2.16 also. We have figured out to fix this issue by performing actions in the All-Users repos in Server.By using this workaround users can access the Gerrit application back.

git clone /gerrit/gerrit/git/All-Users.git/

cd All-Users/

git fetch origin refs/meta/external-ids:refs/meta/external-ids

git checkout refs/meta/external-ids

echo -n "gerrit:rajravic" | sha1sum

vim fe/08d7216cf81192179f780b6feab8246addbe07

git add *

git commit -m "Correcting 1012182 - rajravic"

git push origin HEAD:refs/meta/external-ids


This needs to be done in server end. If you use clone copy that may result in errors as different users name will popup for the errors like (invalid emails....)

Regards,
Raj Ravi

On Monday, April 27, 2020 at 3:07:24 PM UTC+5:30, lucamilanesio wrote:


On 27 Apr 2020, at 09:43, Balázs Bayer <balaz...@gmail.com> wrote:

Hi Luca,

Thanks for pointing this out. Issue 10910 looks relevant. How can I get the external_ids? Gerrit release: 2.16.3

Can you follow-up on the issue?
That would help other people having the same problem, so they can just follow the discussion on the issue.

Luca.


Balázs

On Mon, 27 Apr 2020 at 10:31, Luca Milanesio <luca.m...@gmail.com> wrote:


On 27 Apr 2020, at 09:26, Balázs Bayer <balaz...@gmail.com> wrote:

Hi all,

when an LDAP user tries to log in, the following message appears in error_log:

[2020-04-24 11:39:12,620] [HTTP-641] WARN  com.google.gerrit.httpd.auth.ldap.LdapLoginServlet : '<username>' failed to sign in
com.google.gerrit.server.account.AccountException: Cannot assign external ID "username:<username>" to account 1001056; external ID already in use.

In All-Users repository there is no branch
 refs/remotes/origin/users/../1001056

Can you please advise, how to solve this issue?

Have you looked for existing issues on that topic?

See:

Which version are you running?

Luca.


Thanks,
Balázs

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Raj Ravi

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Apr 30, 2020, 7:21:11 AM4/30/20
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Hi Bayer,


Regards
Raj Ravi


On Monday, April 27, 2020 at 2:13:41 PM UTC+5:30, Balázs Bayer wrote:
Hi Luca,

Thanks for pointing this out. Issue 10910 looks relevant. How can I get the external_ids? Gerrit release: 2.16.3

Balázs

On Mon, 27 Apr 2020 at 10:31, Luca Milanesio <luca.m...@gmail.com> wrote:


On 27 Apr 2020, at 09:26, Balázs Bayer <balaz...@gmail.com> wrote:

Hi all,

when an LDAP user tries to log in, the following message appears in error_log:

[2020-04-24 11:39:12,620] [HTTP-641] WARN  com.google.gerrit.httpd.auth.ldap.LdapLoginServlet : '<username>' failed to sign in
com.google.gerrit.server.account.AccountException: Cannot assign external ID "username:<username>" to account 1001056; external ID already in use.

In All-Users repository there is no branch
 refs/remotes/origin/users/../1001056

Can you please advise, how to solve this issue?

Have you looked for existing issues on that topic?

See:

Which version are you running?

Luca.


Thanks,
Balázs

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Balázs Bayer

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May 6, 2020, 5:33:31 AM5/6/20
to Raj Ravi, Repo and Gerrit Discussion
Hi Raj,

your workaround is working for me.

Many Thanks!
Balázs

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RJ

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May 6, 2020, 2:23:35 PM5/6/20
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Below commands are working for us to grant access to user whose login id changed but have entry under gerrit with same email under with old login ID (typical use-case, user re-joined the org who was granted new login id and but provided previous email used by him)





check the account active : account id here 80

bash-4.2$ curl --user admin-user:passwd http://gerrit-server:8081/accounts/80/active
)]}'
"ok"

Deactive account

bash-4.2$ curl -X "DELETE" --user user:passwd http://gerrit-server:8081/a/accounts/80/active


Delete email id

curl -X "DELETE" --user user:passwd http://gerrit-server:8081/a/accounts/80/emails/us...@email.com

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Nate West

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May 11, 2020, 1:39:14 PM5/11/20
to Repo and Gerrit Discussion
In our case, somehow users became "Unlinked" a couple days after we completed the upgrade., I still haven't figured out how. I was able to find the commit in the log and revert the change using steps like the following (similar steps posted by others).  This resolved the ldap authentication issue in our case.

Run as the gerrit2 user:

$ cp -rp /<your path>/All-Users.git /<your path>/All-Users.git.bak
$ mkdir ~/All-Users.nonbare
$ cp -r /data/git/All-Users.git ~/All-Users.nonbare/.git
$ cd ~/All-Users.nonbare
$ git config core.bare false
$ git checkout refs/meta/external-ids
$ git remote add origin /<your path>/All-Users.git
$ git revert <commit that you found bit looking through git log for "Unlink">
$ git push origin HEAD:refs/meta/external-ids

Anders Persson

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Jul 29, 2020, 7:23:31 AM7/29/20
to Repo and Gerrit Discussion
HI

Could you explain what should be done in the vim editing? I changed the ID to one in the log file, 1001056 in the log above, but hten I only got a new number in log file, first 1000077 and 1000078

Furthermore I have several username:username connected to the same ID, so I do not want to change the ID if not necessary to get it to work again.

Regards

Anders

Andrew Grimberg

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Jul 29, 2020, 10:19:24 AM7/29/20
to Anders Persson, Repo and Gerrit Discussion
Anders,

I _believe_ this issue is fixed in the latest 2.16 as well as 3.x series
as my team hasn't been getting support requests related to it in a long
time (we've been on 3.x for several months now).

I documented a fairly extensive method for working with the errors your
seeing here [0]

-Andy-

[0]
https://groups.google.com/forum/#!msg/repo-discuss/tZ1tYQwbeLY/xSZhIQ20EQAJ
>> <https://bugs.chromium.org/p/gerrit/issues/detail?id=10910&q=external%20ID%20already%20in%20use&can=2> looks
>> relevant. How can I get the external_ids? Gerrit release: 2.16.3
>
> Can you follow-up on the issue?
> That would help other people having the same problem, so they
> can just follow the discussion on the issue.
>
> Luca.
>
>>
>> Balázs
>>
>> On Mon, 27 Apr 2020 at 10:31, Luca Milanesio
>> <luca.m...@gmail.com> wrote:
>>
>>
>>
>>> On 27 Apr 2020, at 09:26, Balázs Bayer
>>> <balaz...@gmail.com> wrote:
>>>
>>> Hi all,
>>>
>>> when an LDAP user tries to log in, the following message
>>> appears in error_log:
>>>
>>> |
>>> [2020-04-2411:39:12,620][HTTP-641]WARN
>>>  com.google.gerrit.httpd.auth.ldap.LdapLoginServlet:'<username>'failed
>>> to sign in
>>> com.google.gerrit.server.account.AccountException:Cannotassign
>>> external ID "username:<username>"to account
>>> 1001056;external ID already inuse.
>>> |
>>>
>>> In *All-Users* repository there is no branch
>>>  refs/remotes/origin/users/../*1001056*
>>> *
>>> *
>>> Can you please advise, how to solve this issue?
>>
>> Have you looked for existing issues on that topic?
>>
>> See:
>> https://bugs.chromium.org/p/gerrit/issues/list?q=external%20ID%20already%20in%20use&can=2
>> <https://bugs.chromium.org/p/gerrit/issues/list?q=external%20ID%20already%20in%20use&can=2>
>>
>> Which version are you running?
>>
>> Luca.
>>
>>>
>>> Thanks,
>>> Balázs
>>>
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>>
>
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Anders Persson

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Jul 29, 2020, 10:34:29 PM7/29/20
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Hi Andrew

I did not really understand what type of issue you are solving with that method. Maybe I misunderstood you.

However, I found a workaround for my case.  

I started with removing my user by cloning the All-Users.git/ a variant to Raj Ravis instructions.

Next step was to login with my account again and a new user without any privileges was created.

I cloned again All-Users.git/ and then changed the ID for the newly created user to the same as my original.

Then logged in again and then I had all my administration priviligies again.

Note that I stopped and started Gerrit between each change.

Note also that I had a very old installation of Gerrit and the oauth plgin that might explain why I still got this problem.


Regards

Anders
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David Ostrovsky

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Jul 30, 2020, 11:31:55 AM7/30/20
to Repo and Gerrit Discussion

Am Donnerstag, 30. Juli 2020 04:34:29 UTC+2 schrieb Anders Persson:
Hi Andrew

I did not really understand what type of issue you are solving with that method. Maybe I misunderstood you.

However, I found a workaround for my case.  

I started with removing my user by cloning the All-Users.git/ a variant to Raj Ravis instructions.

Next step was to login with my account again and a new user without any privileges was created.

I cloned again All-Users.git/ and then changed the ID for the newly created user to the same as my original.

Then logged in again and then I had all my administration priviligies again.

Note that I stopped and started Gerrit between each change.

Note also that I had a very old installation of Gerrit and the oauth plgin that might explain why I still got this problem.

I don't think that the issue you are seeing, or referenced by
Andrew Grimberg is related to oauth plugin.

I believe, that these issues are related: [1], [2] that were fixed
in this CL: [3].


Sweta Asnodkar

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Sep 15, 2025, 1:01:19 AMSep 15
to Repo and Gerrit Discussion

Hello All,

Re-opening a very old thread.
But just wanted some information regarding the user not being able to login.

We have a user who is able to login through LDAP authentication. We want to migrate to using SSO. This particular user is not able to login.
When he tries to login, it says "Forbidden".

And in gerrit log it gives an error as below
[2025-09-03T09:14:43.458+03:00] [HTTP-6968] ERROR com.google.gerrit.server.account.externalids.storage.notedb.ExternalIdNotes : Ignoring invalid external ID note a71f09972f485d8d62327ff5cfc073131ec9ae64
org.eclipse.jgit.errors.ConfigInvalidException: Invalid external ID config for note 'a71f09972f485d8d62327ff5cfc073131ec9ae64': SHA1 of external ID 'gerrit:TESTING' does not match note ID 'a71f09972f485d8d62327ff5cfc073131ec9ae64'

The repo was migrated from 2.10 to 3.9 hence it contains two entries "username:<user-id>" and "gerrit:<user-id>".  For this particular user, gerrit:<userid> is stored in uppercase and username:<userid> is stored in lower case. For all other users, both are stored in lower case.

We tried the steps provided above by Raj Ravi. Since we were not able to understand what exactly needs to do in the vim step, we tried to delete the external id. But then it started giving me an error "external-id is already being used"

Only one user is having this issue, but we cannot move to SSO without resolving it.

Thanks in advance for any help/suggestion

Thanks,
Sweta

Matthias Sohn

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Sep 15, 2025, 3:50:49 AMSep 15
to Sweta Asnodkar, Repo and Gerrit Discussion
On Mon, Sep 15, 2025 at 7:01 AM Sweta Asnodkar <sweta.notim...@gmail.com> wrote:

Hello All,

Re-opening a very old thread.
But just wanted some information regarding the user not being able to login.

We have a user who is able to login through LDAP authentication. We want to migrate to using SSO. This particular user is not able to login.
When he tries to login, it says "Forbidden".

And in gerrit log it gives an error as below
[2025-09-03T09:14:43.458+03:00] [HTTP-6968] ERROR com.google.gerrit.server.account.externalids.storage.notedb.ExternalIdNotes : Ignoring invalid external ID note a71f09972f485d8d62327ff5cfc073131ec9ae64
org.eclipse.jgit.errors.ConfigInvalidException: Invalid external ID config for note 'a71f09972f485d8d62327ff5cfc073131ec9ae64': SHA1 of external ID 'gerrit:TESTING' does not match note ID 'a71f09972f485d8d62327ff5cfc073131ec9ae64'

The repo was migrated from 2.10 to 3.9 hence it contains two entries "username:<user-id>" and "gerrit:<user-id>".  For this particular user, gerrit:<userid> is stored in uppercase and username:<userid> is stored in lower case. For all other users, both are stored in lower case.

We tried the steps provided above by Raj Ravi. Since we were not able to understand what exactly needs to do in the vim step, we tried to delete the external id. But then it started giving me an error "external-id is already being used"

Only one user is having this issue, but we cannot move to SSO without resolving it.

Thanks in advance for any help/suggestion

If a single account is affected I would delete all its external-ids. Then the user should be able to 
create a new Gerrit account on the next login. Another option is to migrate to case-insensitive usernames
which are supported since Gerrit 3.5 [1].

Please don't use top-posting on this list, we prefer interleaved posting [2] which simplifies following the conversation.


-Matthias
 

Thanks,
Sweta



 
On Thursday, 30 July 2020 at 21:01:55 UTC+5:30 David Ostrovsky wrote:

Am Donnerstag, 30. Juli 2020 04:34:29 UTC+2 schrieb Anders Persson:
Hi Andrew

I did not really understand what type of issue you are solving with that method. Maybe I misunderstood you.

However, I found a workaround for my case.  

I started with removing my user by cloning the All-Users.git/ a variant to Raj Ravis instructions.

Next step was to login with my account again and a new user without any privileges was created.

I cloned again All-Users.git/ and then changed the ID for the newly created user to the same as my original.

Then logged in again and then I had all my administration priviligies again.

Note that I stopped and started Gerrit between each change.

Note also that I had a very old installation of Gerrit and the oauth plgin that might explain why I still got this problem.

I don't think that the issue you are seeing, or referenced by
Andrew Grimberg is related to oauth plugin.

I believe, that these issues are related: [1], [2] that were fixed
in this CL: [3].


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Sweta Asnodkar

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Sep 15, 2025, 4:32:31 AMSep 15
to Repo and Gerrit Discussion
On Monday, 15 September 2025 at 13:20:49 UTC+5:30 Matthias Sohn wrote:
On Mon, Sep 15, 2025 at 7:01 AM Sweta Asnodkar <sweta.notim...@gmail.com> wrote:

Hello All,

Re-opening a very old thread.
But just wanted some information regarding the user not being able to login.

We have a user who is able to login through LDAP authentication. We want to migrate to using SSO. This particular user is not able to login.
When he tries to login, it says "Forbidden".

And in gerrit log it gives an error as below
[2025-09-03T09:14:43.458+03:00] [HTTP-6968] ERROR com.google.gerrit.server.account.externalids.storage.notedb.ExternalIdNotes : Ignoring invalid external ID note a71f09972f485d8d62327ff5cfc073131ec9ae64
org.eclipse.jgit.errors.ConfigInvalidException: Invalid external ID config for note 'a71f09972f485d8d62327ff5cfc073131ec9ae64': SHA1 of external ID 'gerrit:TESTING' does not match note ID 'a71f09972f485d8d62327ff5cfc073131ec9ae64'

The repo was migrated from 2.10 to 3.9 hence it contains two entries "username:<user-id>" and "gerrit:<user-id>".  For this particular user, gerrit:<userid> is stored in uppercase and username:<userid> is stored in lower case. For all other users, both are stored in lower case.

We tried the steps provided above by Raj Ravi. Since we were not able to understand what exactly needs to do in the vim step, we tried to delete the external id. But then it started giving me an error "external-id is already being used"

Only one user is having this issue, but we cannot move to SSO without resolving it.

Thanks in advance for any help/suggestion

If a single account is affected I would delete all its external-ids. Then the user should be able to 
create a new Gerrit account on the next login. Another option is to migrate to case-insensitive usernames
which are supported since Gerrit 3.5 [1].

>>>> We deleted the external id of the user and  asked him to re-login to gerrit. After that it is giving 
1) git clone /var/git/repos/gerrit/All-Users.git/
2) cd All-Users
3) git fetch origin refs/meta/external-ids:external-ids
4) git checkout external-ids
5) grep -Rm1 'accountId = 1000319$'
Got following files in response
a7/1f09972f485d8d62327ff5cfc073131ec9ae64
cf/5df3ec4cdd54cf079bd74fdce45007a57510a5
6) git rm cf/5df3ec4cdd54cf079bd74fdce45007a57510a5
7) git rm a7/1f09972f485d8d62327ff5cfc073131ec9ae64
8) git commit -m "commit message"
9) git push origin HEAD:refs/meta/external-ids

Now all users get error "Forbidden" when trying to login.

Are the steps listed above correct?

Thanks,
Sweta

Matthias Sohn

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Sep 15, 2025, 5:26:03 AMSep 15
to Sweta Asnodkar, Repo and Gerrit Discussion
I meant you should use the REST API [3] to delete the user's external ids.
 

Now all users get error "Forbidden" when trying to login.

Deleting external-ids of a single account should not affect other accounts.
 

Sweta Asnodkar

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Sep 16, 2025, 1:14:04 AMSep 16
to Repo and Gerrit Discussion
>> Tried to get the external id of the users using rest APIs.
For gerrit with Auth type as HTTP (SSO) implementation it gives one entry for the user
[{"identity":"username:test","trusted":true}]

For gerrit with LDAP it gives two enternal ids
[{"identity":"gerrit:TEST","email_address":"te...@ptc.com","trusted":true,"can_delete":true},{"identity":"username:test","trusted":true}]

Identity with gerrit:TEST is missing when we use SSO implementation. Hence even if we delete this entry, it still gives us that the external id is already in use with the new account id for the user.

Thanks,
Sweta

Sweta Asnodkar

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Sep 16, 2025, 2:20:41 AMSep 16
to Repo and Gerrit Discussion
>> My bad here. The gerrit configuration was set to userNameCaseInsensitive = true.
Now I am able to view the user details as available in LDAP  for SSO.

While trying to POST the api to delete the user I tried using below command
curl -X POST -u "username:httpPassword" "https://test.com/a/accounts/1000319/external.ids:delete"

It gives the output as 302 found.
I tried giving the cookie too as I read somewhere that SSO with http username and password may not work. But still get 302 Found as the output.

I don't know where I am going wrong. May be a small mistake too. But not able to delete the external id.
Your help is really approciated.

Thanks,
Sweta

Matthias Sohn

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Sep 16, 2025, 2:53:03 AMSep 16
to Sweta Asnodkar, Repo and Gerrit Discussion
Which kind of SSO did you configure ?
How did you configure it ?
 
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