Assuming gerrit's jgit/repository cache isn't corrupted (you've tried restarting gerrit?) then not sure removal is even possible to do through gerrit itself.
It smells like someone nuked the ref using command-line git, or perhaps restored the repo from a backup and did something like copying all heads and tags, but not all refs?
You will probably need to get access to the repository on disk server-side and then hope that there's something in the git reflog [1] about who removed the ref (assuming someone did). If there's info there, you'll be able to restore it with a git update-ref refs/meta/config <old-hash>.
Unfortunately update-ref in delete mode also removes the ref-log by default, so if someone did that, there'll be no audit. It would also be indistinguishable from someone copying in from backup and forgetting the ref.
You could also check whether any 'refs/changes/*' refs are present in the repo.
[1] Found as <repo.git>logs/refs/meta/config