Courtney VanVoohis
unread,Sep 7, 2012, 12:07:53 PM9/7/12Sign in to reply to author
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If someone wants to rent a room and it is without the 10 day advance notice, go ahead and book the room and take the payment on that day either in person or over the phone. The facility rental agreement needs to be filled out ASAP for the room to be confirmed. If they are calling over the phone write "verbal agreement over phone" in the signature line of the rental agreement. If they want to rent the pool as well, explain to them that we need to call the lifeguards to see if we can get the party covered. Tell them that you will call back within the next couple of minutes with a final answer of yes or no on the rental of the pool. Please try to get a hold of the lifeguards and confirm that at least one lifeguard will be here during the duration of the party. If there is not one available call the renter back and explain that unfortunately we were not able to successfully book your rental for the pool, but either of the activity rooms will be available (if nothing else is booked).