Sync problem

[sechen]

I use the prog for several months on my phone (Android) and web version. But during last two or three weeks I get the message on my phone "Unable to sync". Screenshoot is attached. I reinstalled the prog yesterday but it didn't help me.

Any thoughts?

[Repetitions Support]

Try starting fresh and picking a copy of the database you want to keep and deleting it everywhere else and syncing again with the server.

Let me know if this helps.

On Wed, Mar 1, 2017 at 10:48 AM, sechen via Repetitions <repetitions+APn2wQe0fjHewXaFUMrG...@googlegroups.com> wrote:

I use the prog for several months on my phone (Android) and web version. But during last two or three weeks I get the message on my phone "Unable to sync". Screenshoot is attached. I reinstalled the prog yesterday but it didn't help me.

Any thoughts?

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[sechen]

Hi!

I deleted app, del directory Repetitions from mobile, istalled again, logged in to web. The prog at first start got all data from web but at the second start I got the same error.

четверг, 2 марта 2017 г., 1:54:33 UTC+3 пользователь Repetitions Support написал:

Try starting fresh and picking a copy of the database you want to keep and deleting it everywhere else and syncing again with the server.

Let me know if this helps.

On Wed, Mar 1, 2017 at 10:48 AM, sechen via Repetitions  wrote:

I use the prog for several months on my phone (Android) and web version. But during last two or three weeks I get the message on my phone "Unable to sync". Screenshoot is attached. I reinstalled the prog yesterday but it didn't help me.

Any thoughts?

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You received this message because you are subscribed to the Google Groups "Repetitions" group.

To unsubscribe from this group and stop receiving emails from it, send an email to repetitions...@googlegroups.com.

[Repetitions Support]

Try this:

Use the desktop version to get the data from the web and then export it again into a new .srs file. You will use this new file as the starting point and remove it everywhere else (including the web using the web version of the app under Edit -> Sync Files, it's a good idea to backup your data just in case when doing this).

On the desktop version, remove the old file from the Sync Files list and add the newly exported .srs to the list (Edit -> Sync Files). Sync with the cloud and then try syncing with mobile.

To unsubscribe from this group and stop receiving emails from it, send an email to repetitions+unsubscribe@googlegroups.com.

[sechen]

it works!

пятница, 3 марта 2017 г., 2:42:23 UTC+3 пользователь Repetitions Support написал:

Try this:

Use the desktop version to get the data from the web and then export it again into a new .srs file. You will use this new file as the starting point and remove it everywhere else (including the web using the web version of the app under Edit -> Sync Files, it's a good idea to backup your data just in case when doing this).

On the desktop version, remove the old file from the Sync Files list and add the newly exported .srs to the list (Edit -> Sync Files). Sync with the cloud and then try syncing with mobile.

[christian vaterlaus]

I had the same problems with syncing an android mobile. On top I could not create a new database on the mobile. The app crashed.

To create a new database on the desktop version and make a new setup in the web version/cloude did not help at all. In the end I found out that the mobile app hadn't the permissions to access the memory! Go in your android phone to the repetitions app and change the permissions.  After that restart the phone. I had the same problem in the free and the pro version of repetitions.