Re: Esed Nod 32 Online
Christian Erdmann
Windows 7 64-bit. Downloaded esetonlinescanner_enu.exe
from -scanner/
It seems to run O.K., but there are multiple pairs of
errors in the Event Viewer. The first (ID 1060) says
"\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been
blocked from loading due to incompatibility with this
system."; the second (ID 7000) says "The eapihdrv service
failed to start due to the following error. The driver has
been blocked from loading".
First of all, this forum is meant to be for sharing the knowledge with users and moderators. It does not work as a replacement for contacting customer care. In general, forums do not provide tracking capabilities to ensure that an answer is provided in a timely manner.
Regarding the logs, you have SuperAdBlocker installed and its drivers running. I'd suggest temporarily uninstalling it and see if it makes a difference. If it doesn't help, does installing a trial version of ESET fail too according to the events in the Event log? A weird thing is the location of the ehdrv.sys drive since it's installed in the \system32\drivers folder:
\??\C:\Users\Laptop\AppData\Local\Temp\ehdrv.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver." 11/10/2019 20:35:47 ;
I did uninstall AdBlock Plus (I do not have SuperAdBlocker), and also disabled MSE R/T scanning (the only anti-malware I have installed), then ran esetonlinescanner, getting the same errors in the Event Viewer.
I downloaded, installed and ran the free 30-day trial of ESET NOD32 Antivirus (eset_nod32_antivirus_live_installer.exe), and there were no Event Viewer errors. As long as the S/W was installed, ehdrv.sys was in the system32\drivers folder, but when I uninstalled the S/W, ehdrv.sys was no longer there.
One of the reasons I use and recommend ESET antivirus to all my customers is the ESET add-in for Outlook. Microsoft 365 Exchange Online (EO) servers do a good job of filtering out threats but some malware especially phishing emails still get through. ESET does a very good job of filtering these out once received by Outlook. Very rarely do I see anything malicious get through to a users Inbox.
So I'm looking for a traditional email scanning solution, an online service that scans all incoming emails before they get to Exchange Online. ie where you reconfigure your MX record to point to the scanning service for mail delivery, it then scans all emails for your Domains, then forwards them onto Exchange Online.
From what I've researched it appears ECOS is licenced based on the number of users protected. By default if selecting the automatic setting it detects and protects all licenced users only.
With this default setting, does that mean emails sent to shared mailboxes and distribution groups are not scanned?
From my understanding of researching so far, ECOS doesn't actually sit in front of Exchange Online, EO actually 'passes' emails to ECOS to be scanned. And it seems there are instances where this does not happen (post on here about forwarded emails from shared mailboxes)?
To answer your questions, you are correct, ECOS is licensed per user. Shared mailbox is still seen as a user so you will need a license to cover it. But if you purchase ECOS as part of a bundle, you will get 10% extra licensed seats which should cover these cases.
Distribution groups cannot be protected as they do not have their own mailbox. However, if your distribution group has 5 members and all of them are protected, the emails sent to them will be scanned as they land in each users mailbox.
You are correct about the architecture of ECOS, that it gets GraphAPI notifications after the email is received. In 99% cases, this happens within 1-2 seconds and then the email gets scanned. We also check for missed notifications because as you mentioned, we are relying on MS to send the notifications.
We are currently evaluating all options, including addition of a secure email gateway, similar to what our ESET Mail Security for Exchange is for on-prem. The market however is moving away from these kinds of traditional solutions but that does not mean you wont see one from us in the future.
Not everyone is going to want such a complicated solution to a simple problem. Nor will everyone be comfortable providing integration to their tenants for third party applications. As secure as I'd expect ECOS would be, every connection is another potential weakness.
There are pros and cons to everything If there is a gateway in front of the mailbox, and the gateway is out of order for whatever reason, the email may not get delivered at all as it could remain stuck at the gateway and would not be forwarded to the mailbox. On the flipside, with API security solutions, if that solution goes down, the email gets delivered, but it wouldnt be scanned. Of course this is an edge case, but still something to think about.
I dont know about our competitors but when we onboard a new tenant (which is extremely easy and short), we only request minimal permissions necessary for ECOS to work. And you can also revoke them at any time if you want.
I am not trying to convince you to choose ESET for your mail security, but I want to make sure you make an informed choice. If you decide to go with a competitor, and we end up releasing a gateway in the future, I hope we can win you back as our customer
I realize the application needs to be able to do this to scan the files and quarantine anything detected, but yeah nah I don't want to give any third party app direct access into my tenant, nor would I consider this for most of my customers.
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Hi, I was using ESET online scanner to scan my pc, but im getting this error message multiple times when upgrading the modules and then again when scanning, the scan proceeds without any issues after that, but im worried this problem might cause the scanner to not detect properly. Here's what the-translated-message roughly says:
Maybe you have another security software installed that prevents the driver from loading. Are you able to install of ESET Internet Security or ESET Smart Security Premium and activate a trial license?
Hi Marco, I do have another free AV as my primary AV, but ive always used ESET online scanner as a second opinion scanner, so that was always the case while this problem only started when I upgraded from w10 to 11
As far as I am aware of, Eset's online scanner has all the features its installed paid version has in regards to file scanning. That would include heuristics, in program sandboxing, and the like. Assumed that would also include file uploading of any malicious detections since Eset uses those for analysis purposes.
Also note that heuristic analysis is most beneficial when analyzing executable's at startup time. Your only going to have that capability if you purchase the full Eset version that includes real-time, HIPS, Advanced Memory Scanning, Advanced Machine Learning, and Deep Behavior Inspection protections.
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