forval olyndah philart
Jenette Bregantini
Can you connect your Mac to a different network to help rule out the issue being related to your network connection? This would be trying an Ethernet connection if available, or just a different Wi-Fi network connection: Connect to the internet with your Mac
My observation is that the Video Quality seems to dip in and out and at one time I thought it was the network. Running the Activity Monitor and watching Safari network activity and throughput suggested that every time the video deteriorates the network went slow - not the network but Mac's access. I thought I'd found it by removing a PROXIE setting and selecting Auto Proxy Discovery. Then, instead of allowing the Location to be Automatic - set up a new location with NO customisation. Every try improved the time between quality going from "Good to Best" (Amazon video definition).
But, it still seemed to happen - on all browsers, Chrome, Firefox, Brave and Safari. So it must be my MAC - where next? Well, watching Amazon Sport using a Private browser Window seemed to be the answer. What is loading and causing Safari to loose video quality? It's not the few extensions (switched off-even uninstalled) - it's not WiFi (used Ethernet connection the router) but, Private browsing fixes the problem - why? Don't know.
It's true unfortunately, I'm afraid I was too premature in reporting the workaround. I also had big hopes when I found that >Preferences >battery >Battery >uncheck "Optimise video streaming while on battery". Unfortunately, all these things seem to improved the time between video quality degrading episodes, but they don't fix the problem permanently.
Problem is, that for me, Safari is the browser I prefer and I want it to work. I'm sure that I have observed this HD degrade in Brave, FireFox and Chrome - so maybe we should be concentrating on the MAC. Why I say that is; "sometimes" when selecting a web video to play, the target tab turns black and there is no activity - if you then HotKey "option + Command + E" - you may need to have activated the Develop Menu is Safari Preferences (last item on the Advanced Tab), then as soon as the cache files are cleared the busy ring starts running and the video loads. May be a helpful clue?
yea this is nuts. even since jobs left us ,apple is screwing the pooch waaay too often . and i wish people would stop giving instructions to re-configure the entire setup or change an app or some crazy thing.
if my computer was streaming a particular site and now i installed an update /new mac os and now a particular thing isnt working . its a crap written codec . lets just get it fixed OR explain the setting that some apple clown added and turned ON instead of leaving it off for default .
I for one don't think that investigating ways to "work around" this, is in any way an attempt to fix it. But our experiences may be helpful to others. Finding a clue that could lead those, who do code Safari, to a code interaction with the OS that is causing the symptom we see. By the way, I've yet to hear anyone complain of Safari's video performance on iOS. To that end, I've added AddBlocker and other extensions I use in macOS and have tested them in iOS extensively without finding this "fuzzy streaming"
I've found that Apple have gained my trust and respect through the years. I wonder if you have ever worked in the "guts" of any complex IT environment? I've worked in IT since the '60's and swapped from an IBM PC (although I worked for them for 25years) to the Apple 1 in the late 70's - nothing ever released in IT is perfect and even if it is, there is no way it can be seen to be when it is added into a constellation of other software. The interaction between the 5 Apple products I use, is simply amazing and magical (defined by an awesome wonder on how they work). That some of these reactions may be broken or less that reliable is simply a given - that there are so few to complain about is a testament to;
I divided my WiFi channels between 2.4Ghz and 5Hhz on the router, as I had some of my "stuff" which could connect to the 5G WiFi and some could ONLY to the 2.4Ghz - mainly an old iPhone and a Google ChromeCast - they wouldn't even "find" the available 5G network. It seemed logical to me but then a tech at my broadband provider found this;
Effectively, doing this allows the router to "serve" both 2.4 and 5 Ghz devices when they connect to that one WiFi network. Switch off the (second channel) 5Ghz network and you'll find your old devices still connecting at their limit and the newer ones at the higher speed. (You may have to provide a password for them to do this)
Having just the one network (SSID) capable of doing that meant that all the "bandwidth" that the router possesses was dedicated to just that one channel. Funny thing though, I (THINK) remembering in the beginning, connecting my MAC to Ethernet and experiencing the degrading video quality?? So, there is still something unexplained but, the change has removed this problem from the browser (whichever one you use).
Internet Speed - and Ookla SpeedTest (50Mbps down 13up) are the definitive way(s) to measure your internet performance - BUT, they just gave impressive performance numbers and didn't indicate the network maybe at fault. However, Apples network performance tool gave a hint - that motivated calling the broadband provider;
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
How old is the Apple TV? It's very curious that you mentioned you had issues with an older Apple TV, you bought a new one and the issue is still there. That tells me it's not an issue with the Apple TV but something else. The only other thing I can suggest is there is a quality program in place for the Apple TV 3rd gen that show issues with WiFi connectivity, which yours sounds like it could be (even though you had the same issues with another older Apple TV). Contact AppleCare and give them the serial number (found on the bottom of the unit or in settings) so they can check eligibility and let them know the issues you're having. If it is covered under the program take it into an Apple service provider or Apple retail store and get it replaced. I throughly recommend contacting Apple to make THEM aware of the issue and they will be able to help. You will find Apple is ready and willing to support their devices but they aren't mind readers. You need to find the right people to contact and actually contact them, i.e: Apple themselves. I hope this helps and if you get a replacement Apple TV I hope you enjoy it as much as I do.
Same issue. I can watch from 10 to 20 minutes with and netflix then errors out on apple tv. I can run netflix on ps4 without an issue. I have 1 gigabyte fiber so the lack of internet is not a concern.
THanks everyone! After all my efforts & all your responses, my problem is solved!! I found out my neighbor was having the exact same problem, we both complained to the provider, and he fixed it on his end by disablng some server proxy catache. I looked it up not knowing what this was, seems like that was my "log-jam" all right in that it holds or regulates data flow so the provider can serve more customers. This is a small provider I'm using now, he didn't wanna lose us both, so he let loose the jam, & now we have screamin' fast Netflx (on my Apple TV!!!) with NO freezing or buffering. Thanks for all the help, other ppl might check with their providers to see if this is an option.
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