Remote Technical Services

[Steven Cole]

Remote PC repair or Remote Computer Repair is a method for
troubleshooting software related problems via remote desktop
connections [9]. Technicians use software that allows the technician
to access the user's desktop via the Internet. With the user's
permission, the technician can take control of the user's mouse and
keyboard, transfer various diagnostic and repair applications to the
user's desktop, run scans, install antivirus programs, etc. If the
remote service permits it, the technician can even reboot the PC and
reconnect remotely to continue his work without the user needing to
assist.

Common repairs available with online computer support providers are
computer virus and spyware removal, computer optimization, registry
repair, device driver issues, Web related issues,and Windows security
updates.

Generally, only software can be "repaired" remotely; a computer with a
broken hardware component such as a motherboard or hard disk can in
some cases be diagnosed, but must be repaired in person.

Let us know your thoughts, have you ever had the service before? would
you like to try it? do you trust it?