Sony Media Go Replacement

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Kum Dana

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Aug 3, 2024, 4:16:52 PM8/3/24

to relbuirina

I ordered a Sony KD-65XG8096.from mediamarkt.gr on the 27th of October. The TV was delivered on the 31st of October at 18:00. I opened the box a few hours later and after turning on the TV I realised the screen was not displaying anything (black screen). I called Media Markt right away at 20:09 but the store was closed at 20:00. I called them again on the next working day Monday 2nd of November at 10:03. They asked me to send an email to in...@mediamarkt.gr and let them know of the details of the issue. Which I did right away and asked for a replacement.

I had no reply from Media Markt, so I started calling them about my issue day by day that week (2nd to 7th of November) and everytime I called them the answer was the same: that I shall expect a phone call from them about the issue and that they will forward my issue to their system.

The next day, Tuesday 10th of November the technician arrived at my place at 9:11. The technician opened the TV (which was very strange to me, as I asked for a replacement and not a repair) and validated that the TV is not working.

On Friday 13th of November the technician called me at 14:29 and let me know that Sony will neither replace or repair the TV! I immediately called Media Markt at 14:38 and let them know about my issue not still being solved and the answer was again the same: that I shall expect a call from them.

On Sunday 15th of November I also tried contacting Sony GR tech support but the contact form on the website freezes when clicking "Submit/Next"! I tried both with Google Chrome and Microsoft Edge browser. The URL I used is: =electronics

That is correct Peter! According to the regulations the dealer is responsible for replacing the TV. But the dealer told me to get in contact with Sony directly. This is suspicious for 2 reasons. Either they don't want to deal with the issue or either the dealer wants to gain some time.

What is even more weird, is that when the technician from Sony came to check the TV, I asked him the same thing. And he told me if I have any issue I should contact Sony and not the dealer.

Sony Electronics Inc. (for U.S. purchases) warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer. Please contact Sony's Customer Service Call Center or go to www.sony.com/support for a list of Sony Retailers. In the U.S. and Puerto Rico, call (800) 942-SONY (7669). If Sony finds the Product contains any such defect, Sony will either replace the Product at no charge or, at Sony's discretion, refund the purchase price shown on your receipt. To obtain warranty service, you must, during the warranty period, send your defective Product to Sony, postage prepaid, with a letter that includes your name, address and phone number and a description of the problem encountered. A dated purchase receipt is required from Sony or a Sony Retailer. This warranty is valid only in the country of purchase.

REPLACEMENT OR REFUND OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT. UNDER NO CIRCUMSTANCES SHALL SONY BE LIABLE FOR AN AMOUNT GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY.

Some states or jurisdictions do not allow limitations on how long an implied warranty or condition lasts or exclusions or limitations of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or jurisdiction to jurisdiction.

Sony Electronics Inc. ("Sony") warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer. Please contact Sony's Customer Service Call Center or go to www.sony.com/support for a list of Sony Retailers. In the U.S. and Puerto Rico, call (800) 942-SONY (7669). If Sony finds the product contains any such defect, Sony will either replace the product at no charge or refund the purchase price shown on your receipt from Sony or a Sony Retailer. This warranty is valid only in the country of purchase.

REPLACEMENT OR REFUND OF THIS PRODUCT AS PROVIDED UNDER THIS LIMITED WARRANTY SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGES, INCLUDING CONSEQUENTIAL, INDIRECT AND INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR INABILITY TO USE, THE PRODUCT OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states/jurisdictions do not allow limitations on how long an implied warranty or condition lasts or exclusions or limitations of consequential or incidental damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the U.S. and Puerto Rico.

Sony Electronics Inc. ("Sony") warrants this product ("Product") against defects in material or workmanship for five (5) years from original retail purchase when purchased directly from Sony or a Sony Retailer. Please contact Sony's Customer Service Call Center or go to www.sony.com/support for a list of Sony Retailers. In the U.S. and Puerto Rico, call (800) 942-SONY (7669). If Sony finds the product contains any such defect, Sony will either replace the product at no charge or refund the purchase price shown on your receipt from Sony or a Sony Retailer. This warranty is valid only in the country of purchase.

Sony Electronics Inc. (for U.S. purchases) warrants this product ("Product") against defects in materials or workmanship for a period of one (1) year from date of original purchase when purchased directly from Sony or a Sony Retailer. Please contact Sony's Customer Service Call Center or go to www.sony.com/support for a list of Sony Retailers. In the U.S. and Puerto Rico, call (800) 942-SONY (7669). Pursuant to this Limited Warranty, SONY will replace the product with a new or refurbished product. For purposes of this Limited Warranty, "refurbished" means a product or part that has been returned to its original specification.In the event of a defect, this is your exclusive remedy.

LIMITATION ON DAMAGES: SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION ON THIS PRODUCT. DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights and you may have other rights which vary from state to state or jurisdiction to jurisdiction.