halhol marianne vanija
Lane Frisch
I was sitting watching TV Netflix on roku and it just logged me out. When I logged back in it said I needed to activate my roku device. So I did that and when the reactivation was complete every app was gone. Even though when I go to roku app and search for all the channel apps I had everyone says they are installed, but nothing is on my TV to choose from.
Channels cannot be deleted via the web site, only on a Roku device. Since you have multiple Roku devices, it's possible that someone accidentally deleted the channel on one of the other devices, which would remove it from all devices linked to that user account. It's possible it won't allow you to reinstall the channel until all of the Roku devices on that account have been rebooted.
@Crolson Someone probably got into your account after they bought their own Roku and deleted all of the apps from your devices or something like that. Hopefully @RokuKariza-D or someone else at Roku will explain to you more in this situation.
OK, here's another thought. Someone went into your Roku user page ( ) and removed that one specific device from your account. It won't let you install anything because it's not connected to a specific user account. Go into your Roku device that is not working correctly, go to the Settings/System/About page, and see what it says about the user account it's linked to. It might show your account, or it might be blank, I'm not certain what it might do if it's been deleted from your user account. Make note of the serial number, then log into your Roku user account and look if that serial number is still listed under your devices. My guess is it's not listed.
If it has been unlinked from your account, the only way to get it back is to do a factory reset on the Roku in question and set it back up as if it were brand new. Once that is done, any channel attached to your account will automatically be reinstalled on that device. I realize you said you had to reactivate it, but something went haywire during the process I believe.
I just bought Roku SE (Walmart Exclusive) last week. Was having horrible issues with it restarting randomly. Sometimes it would keep restarting as soon as turned on and just bounce the Roku emblem and other times it would let me get to the home screen and then restart. It would also let me get further and select a show from Netflix and then immediately restart. Others times it would let me start to watch the show then restart. Randomly it would let me watch an entire episode then restart. Was losing my mind trying to figure it out, tried all the resets, reboot, swap HDMI cables all to no avail. I finally tried to power the unit from the wall outlet and it seems to be working fine now. I previously had it powered by USB plugged into the TV. Will update if it messes up again but it has been working fine since powering from wall outlet. Hope this helps someone because I was about to return this thing and never go Roku again. You wouldn't expect such troubles with a brand new product. Terrible time contacting Roku support. Obviously the situation is causing issues with them answering phones and live chat so they say to email but I have yet to find the email anywhere. If it is on the site anywhere they def don't want you to find it! All roads in the support lead to FAQ's and other people complaining about the same issues. Clearly Roku needs to step and and figure this out. Hope this one continues to work but I doubt I would buy Roku again.
By the looks of it,it's not possible,i bought mine this morning and it just keeps going back to the "Lets get started" screen, my roku tv works great so i thought i would buy the express for a different tv,i won't make that mistake again.
Can you please provide more information regarding the issue you are experiencing? What are you doing before you see the Roku bouncing screen? Have you tried to perform a factory reset on your device? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku streaming device?
This is really starting to get comical, i posted a three hours ago listing my issues,the exact same as everyone else but now it's gone,i returned the Express and bought the Streaming Stick + with the exact same issues,i was going to give Roku another chance but now i am done,Amazon Fire stick here i come.
I'd also recommend trying to connect your device to an alternate network, to see if you can activate and setup up your Roku device. Then once your device has been setup, try switching back to your original network.
Keep us posted with what you find out.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can activate and finish setting up your Roku TV. Then once your Roku TV has been setup, try switching back to your home wireless network.
Keep us posted with what you find out.
The Roku that I have was connected to the
TV . I needed to use the remote input on the Fios to get to a different place. That would bring up Netflix which I pay for. Roku was one of the choices. If I pressed the Home tab on the roku I could acsess the network that I wanted along with Netflix.