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Lane Frisch

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Aug 2, 2024, 9:41:30 AM8/2/24

to reiclearveskey

Our teams have been working closely with Netflix where we have discovered a bug upon launch of the app that requires the background memory to be cleared. We know through the examples you have shared with us through our secure form workarounds such as:

We're still interested in tracking how many of our customers are having this problem so we have kept our secure form open, if you wish to register your examples please find our form here -

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical thanks in advance.

Hi @Robin34 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

I have no problem accessing it on any other machine, but for well over six months now it is a lottery whether the Netflix app will load at all via the sky box. It just buffers endlessly and never loads, or sometimes it will take ten + minutes to load. Oftentimes we just give up.

This is not an issue with the internet. It is not an issue with Netflix. It is an issue solely happening through the sky box and never resolves when taking any of the advice this forum suggests.

Hi @Vimes123 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Thanks @Quoman7. The Netflix app has been working on SkyQ the past few weeks, but again decided to stop loading yesterday and today. So I took your advice and turned off router and sky box and reloaded it all. Worked a treat! If it requires this level of rebooting every couple of weeks I can live with it. But if it starts playing up frequently like it did before, sad times. For now, your advice has worked so thank you. Kind regards.

Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!

To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot.

I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.

Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.

I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.

Regards,

That's just terrible, looks like you're in the same boat as me.

And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.

Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.

Hi guys. The Microsoft Edge is my favorite browser of all times, really, but not when I try to watch netflix or other video streaming services, it always breaks, I have no ideia what to do anymore. Always when I try to play something there's an error and then I need to reload over and over again, sometimes even when I just play the video it stop working when I try to play again. Help me to keep using this best browser that I've ever seen.

I've ever tried to disable hardware acceleration, enable DRM content, install Microsoft Silverlight and a lot of other things, but I didn't get to watch so far without an error I keep receiving these error codes: D7356-7701 and others related. Is there's still something that can be done to really fix theses erros or I just have to be patient and wait for news versions of the browser?

First thing I attempted to do was setup my netflix account. I let my stepdaughter enter in our information (So i cannot confirm whether the account information is correct or not), but after this, the Netflix screen just "loads" and closes itself after. No error messages or anything. I keep reloading the Netflix app, but it loads for a few seconds and shuts down.

I assume it worked? As for the chinese apps, it may have a version of firmware from overseas? Or maybe it was preloaded with these apps from the vendor because they deal a lot with the chinese community? Just guessing, but you may want to update to the latest firmware when there is one out that fixes all the bugs.... currently there isn't.

Is there a specific site or anything I can read about loading stuff on the box? IE. How to get steaming channels, more movies, porn, whatever. Just in general. The box is overwhelming to me and I find it difficult to figure out even where to start!

I am also experiencing the problem with Netflix not loading. When I try to enter the Play Store to update to the latest version of Netflix, the site won't open. I keep getting a "connection timed out" error.

Why is Netflix not working? This question, seemingly simple, unfolds a complex web of technological and digital intricacies. As Netflix's vast library of content beckons, understanding the myriad reasons behind its occasional inaccessibility is not limited to simply fixing a service; it's reconnecting with our chosen form of escapism and entertainment.

Netflix, a mainstay in our daily entertainment, sometimes encounters snags that disrupt our streaming experience. By dissecting the common problems and their solutions, we can quickly resume our binge-watching sessions.

A fluctuating or weak signal leads to buffering, poor video quality, or a complete inability to access Netflix. This problem manifests as prolonged loading times or error messages about internet connectivity. To troubleshoot, consider the following:

Why does Netflix keep kicking me out of the app? Netflix, like many apps, stores temporary data and cache to improve performance. However, over time, this data can become corrupted, leading to unexpected crashes, loading issues, or failure to play content.

Sometimes the root cause of Netflix problems lies not in Netflix itself or your internet connection but with the device you're using to stream. This can range from outdated software on your smart TV or streaming device to hardware issues like a malfunctioning HDMI port.

The symptoms of such problems can vary but often include the app failing to open, crashing, or not streaming content smoothly. If you're pondering, "What is wrong with Netflix?", it might actually be an issue with your device. To troubleshoot, you can:

It's noteworthy that modern solutions, like a Netflix projector, can enhance your viewing experience by integrating streaming capability directly into the projector. This innovative approach often bypasses the common complications faced with other devices.