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[Tosha Dickason]

Hi I have the Sony xr65x94j but I am having problems streaming programs. The film starts but then freezes on pure stream. But on other streaming sites (Netflix, Disney and prime run fine). We have 200mbps Internet. The TV is on WiFi would it work better wired. Also sound keeps dropping but if I switch it to TV sound and then back to sound bar sound comes back.. Any idea why these keep happening.?

From rtings.com "The Sony X90J has a great full-array local dimming feature, better than the Hisense U7G but not quite as good as the Sony X95J. There are 24 local dimming zones, and the zones are pretty large. Zone transitions are very visible with our test pattern, but not as much in actual content. It seems to light up a zone a little too early in anticipation of the incoming object, and it's a bit slow to turn off when the object leaves the zone. There isn't much black crush, and lighter areas still retain a good amount of details. Blooming is very noticeable with our test pattern, but less so in real scenes. That said, there are some scenes where it's very obvious, as it causes a haloing effect around moving people and makes some scenes look foggy or hazy. These issues are much more visible when viewing at an angle."

hey D-Law81, so this is the second time I try to help you on a forum and I feel like you just don't want my help?! Is it better if I just said Oh! No! That's a HUGE issue you should get a refund? Anyway, I'll back off from this one as well If that makes you happy. Good luck.

After not being able to successfully play a Bravia Core movie without freezing, opted to watch Amazon Prime Video. After the movie, I played Bravia Core again and this time no freeze and the stream was hitting 80Mbps and reading available bandwidth of 135-150Mbps.

Hi I had the issue when I got the TV XR65X94J And found that the built in ethernet was capped to 100mbps, but still had the issue when using WiFi. I got a USB 3.0 GIGABIT superspeed ethernet adapter and since the last update everything seems to be working OK.

Opening and closing apps, installing and uninstalling programs, and running multiple windows leave a digital footprint that your processor, system memory, and disk must continue to handle.

To clear your browsing data on Chrome, open the Settings page, select Privacy and Security on the left, and click Clear Browsing Data. You can then select the data you want to remove and click Clear Data.

Netflix might continue freezing no matter what you try if your firewall keeps blocking it. You can ensure that this is not the case by entering your firewall settings and adding Netflix to its allow list.

So I called the cable company and a tech support rep said he saw the problem, could fix it remotely, and did. Only it happened again. So I called again and the rep said I needed to replace my modem. So I did and it happened again. So I called again and they sent someone out, who said the coax cable had degraded and he replaced it. And it happened again.

Since a problem with the Zoom connection pretty clearly means a problem with internet connectivity, I used the troubleshooter first thing, moving on (as mentioned previously) to replacing all my equipment, including router and coax cable. No luck.

Like DM50, I have been experiencing this very irritating problem: poor quality video, video freeze, erratic delays when screen sharing, severe degradation of voice quality

Colleagues and customers have commented on the lag and the significant degradations in sound quality, particularly when screen sharing. It is so bad that it is affecting my sales.

The problem occurs entirely randomly on a call, even when I have switched off apps such as Miro and Fathom and am not recording on Zoom
In video settings, I have switched off optimise quality settings, as well as the use of hardware acceleration
I have followed the guidance to make adjustments to the video for IRIS graphics cards to use Direct3D9
My laptop is a 2023 highest-spec Lenovo Thinkpad with 32Gb of RAM. Neither the CPU, Memory utilisation, GPU are at anywhere near critical levels.
My connection is hardwired gigabit ethernet, so I am seeing stable speeds of 700Mbps up and down with 2ms delay.
I have set up to connect to local Zoom data centres in each geography that I call to
I have tested the presentations I am typically sharing with various versions: powerpoint, google slides, pdf. Same result

I have tested the same setup with both Around and Google Meet. video quality is perfect, no video freezing, instant rendition when sharing, voice quality is perfect

My conclusion: it is not me, or my machine, it is most definitely Zoom. If the service does not reach the quality one should reasonably expect, why should I pay for it?

An update: The Zoom L2 technician suggested we try to connect using a full-tunnel VPN. This is a useful test as the connection bypasses the ISP.

I used ExpressVPN but you may be using a different service.

I connected to a location which was in the same geography as my nearest Zoom servers, which was Amsterdam.

Result: perfect performance, with no audio degradation or video lag!!
Conclusion: the Zoom issue resides with the ISP. My ISP changed the DNS servers from its own to use Google servers but the poor audio and video performance remained when not using a VPN to connect.

Hope I wrote up this experiment clearly and that it may help towards resolving one or two cases

I've been suffering a similar problem - freezing - but more significantly the zoom app crashing multiple times during a session. Occasion message "internet connection unstable". I switched over to my laptop on the same internet connection without the same problems so I don't believe the message - except to imagine that Zoom is having trouble within my desktop machine. I've lots of internet experience and not seen this elsewhere. I'm now trying the complete uninstall and clean of Zoom client and reinstalling..... We'll see. I suspect something within my desktop machine is interfering with the stability of the program. It seems to happen more when I add another function in - the chat window, for example....

Was this ever solved? I have the same problem! I've upgraded my service to a faster speed, replaced the router and modem and I've had a technician out 3 times. Still I cannot go more than a few minutes without freezing or losing audio and video.

I feel your pain. My life has been upended by this; I have to go to my appointments now in person. Medical providers are frustrated, don't want to use the telephone, because now Zoom culture is established. I check in here every now and then and nothing new that will help me. Zoom refuses to deal with me because I'm not a paying customer and the community seems generally frustrated, lots of money spent on IT help, same stories that I've heard before. Even being a technical genius doesn't help.

I have been working through this issue, including via a dialogue with a L2 technician at Zoom

I didn't realise you could look at the performance of the session
(Not in a call) Go to your picture on the application home page (top right)
Click on Settings, then Statistics
Then open a test call.
When you click on the various tabs: Overall Audio Video Sharing you can see what is happening
Then suggest you use NPerf before you open Zoom, when in the call generally, and when screen sharing, to see what happens. Typically, you might see packet losses in audio and / or video

Then you could test to see if a wired or a wireless connection makes any difference.
Finally, you could see whether using a mobile hotspot as your wireless connection makes any difference!
For me it does. My wired broadband connection runs at approaching 1GBps and the wireless speeds using the same broadband service are around 700Mbps, with around 4 ms latency on average. Yet the problems happen.

My mobile hotspot runs at less than 50Mbps up and down. NO LAG. NO FREEZING. NO JAGGY VOICE.
Only problem - I run video calls most of the day and my monthly data allowance is just 100Gb

I have checked with my internet security (Bitdefender) to see if there is something there causing the delay. Maybe open Task Manager when you are running a Zoom call, to see if there is any heavy processing going on that might be causing the delay.

After that, I will get in touch with my ISP. I will invite them to demonstrate the stability of their network provision

Thanks for reading. I hope there were some useful suggestions in there.

Hi Jason1id
I have been in touch with my ISP.
They made changes to the router but has not resolved the issue on wired and wireless connection. The only modality that works is for me to use a mobile hotspot (different network)

Thank you for all this detail. I have tried these things and also can see all that is running when Zoom is open. i got new mesh router, new modem, new laptop. A ISP tech worked with me for a long time to try to identify what was going on. I actually do think that MSFT Defender may be interferring. I closed or paused everything running, including Outlook when on calls. Zoom had been using up about 50% of my memory. I recently ran calls on Teams and webinar on Webex with total stability. I, too, concluded it was Zoom unfortunately - as i still think it is the most versatile. Interestingly, the most recent thing I've done is to free up memory - by deleting A LOT of old emails, archiving emails, and uninstalling a lot of random crap that comes with laptops these days. The amount of stuff they put in startup is sort of crazy. By freeing up more memory and/or CPU - Zoom has been stable these last few days. I'm disappointed to realize that I probably needed a lot more memory than 16GB + Intel EVO i7. My last laptop had 16 GB and I had no issues.

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