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Kylee Evancho

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Aug 2, 2024, 7:54:17 AM8/2/24

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I have two 50" TCL Ruku Tvs. One purchased in 2021 and one in 2022. Netflix doesn't work on either one. Its shuts down or freezes. No issues on my Samsung with a Ruku plug-in. No issues with any other app on all 3 Tv's. I've deleted the app, reinstalled, reset ect.......... My guess is its a TCL issue. Just documenting this. TCL TVs are cheap, but I would avoid.

We appreciate you letting us know about the issue you are experiencing when streaming Netflix. Have you tried contacting TCL or Netflix? If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. There might be an issue within that specific channel that needs to be addressed with an update from them. You can check here for the TV support contact list and channel contact list.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice

I just tested this stupid tracker ID thing and the app just kicks me to the Home Screen at this point and no tracker ID shows up. I know for a fact you have a lot of customers complaining about this and if your problems is not being able to get the tracker ID that will continue to be a problem. Might I suggest that Roku simply get one of these and test it on their own not leaving half the work to the community? I crashed it again while talking and still no tracker ID.

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.Do not hesitate to let us know if you have any additional feedback.

I just read this thread. I also have been having the same problems with Netflix. This is a new TCL Roku TV and ONLY Netflix is giving me issues. All the other streaming apps work fine. I have also followed all the steps that are all over you tube and here as well from unplugging, to reinstalling we etc etc and nothing.

I repeatedly have issues with Netflix using Streambar sound bar which I've hard wired into my network. My daughter, who is 15 miles away, has the same issues streaming Netflix on her Roku TV using wireless.

If you let 3 or more previews play, or you dare to rewind or fast forward in a show, the sound & picture refuse to line up anymore and the sound will just start cutting out all together. Some times the program just cuts out and forces a reboot of the Streambar. Other times I do it manually, but getting really tired of having to reboot all the time.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Hello Roku team. I have the exact same issue as the user above described, and the removal/reinstallation solution you suggested didn't work. Have there been any other discussions about this issue that you've seen? It is only specific to Netflix and no other apps have issues.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

I tried removing and re-adding the Netflix channel when I first noticed the problem, but it didn't fix it. There is no specific series of events that happens each time this glitch occurs, unfortunately. The sound simply goes in and out, and/or the video freezes randomly or plays out of sync with the sound. Now we have realized it is also happening with the Amazon Prime app as well. It's very frustrating.

Hi. I have the same problem. I fact, I had the problem with a Smart Soundbar and had hoped the problem was fixed with the Streambar. No. I have uninstalled/reinstalled Netflix numerous times (rebooting in between) with no success. This needs to be fixed.

Hi - I am having serious issues downloading and streaming content on my Deco x60. In particular, streaming or downloading content on Netflix is a problem (on my ipad, iphone, and tvs). I frequently get an error. I have also tried changing my IPv4 DNS, turned off (and on) beamforming and fast roarming.

In addition to the netflix issues, other streaming services sometimes do not work. Finally, when I try to download large files for work, it only downloads 3-5MB of the total and then stops and says download failed.

On all of the devices, other services, such as google, youtube, etc. work and have no issues. And when I test the internet speed, it says I have no problems, with over 100 Mbps down and 40 mbps up. Thank you for your help.

I was testing it again, and it seems like it isnt as much of an issue when I am connected to the main deco, only to the mesh ones. Not sure if it matters, but I am using ethernet cables to backlink with the main deco. The problem is that I am mainly connected the mesh / endpoint decos, not the main one. Also, it appears that if I connect to the main deco (over wifi), download something on netflix, and then go to a different area and use the mesh, streaming sometimes works for a short period of time, then fails again.

The first movie I tried to play after updating to 1.08.17 in Netflix was Open Season 3. The movie has some crazy ghosting/pixelation going on. You only have to play the first minute or two and please let me know if you get the same. Other movies I have tried so far play fine. If anyone could report back and let me know how it plays for you on the SMP I would be most appreciative.

EDIT: Just tested this movie in Netflix on a Boxee Box and it plays fine.
EDIT2: My box is wired and I have a 15 megabit connection to the internet
EDIT3: Other movies effected are The Secret of Kells and Open Season 2

Well I found a fix BUT not the kind of fix I wanted. I logged into netflix.com and went to my account /manage video quality and changed it from BEST QUALITY to BETTER QUALITY and the issue is gone. Any thoughts???

After 2 calls to netflix my issue still persists. They are looking into the issue and told me I should receive and email in 24-48 hours. Here is a bandwidth chart from the same movie streamed from Netflix on a Boxee Box using the same ethernet cable. As you can see there is quite a difference in the average transmission rate.

It appears that the Boxee Box is limited to a 720p stream from Netflix while the Live SMP can pull a full 1080p stream. This is why Boxee can stream these movies no problem while Live SMP has issues. There is an issue somewhere with the 1080p encodes or the way the Live SMP handles the stream.

I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:

Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that ?. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.

I have been struggling with this forever and couldn't figure out why it was so intermittent. I finally figured out why on my system it was happening. I use multiple screens and will stream while I work. While working I sometimes need to create a video of my screen so I'll pause the streaming, and open up Camtasia to record my screen. If any screen recording software is open all the streaming services will only show black screen with audio. Make sure you have any software that records your screen is closed out. For me that is Snagit, Camtasia, Vidyard, ect.

I had similar problem. I have macbook2023 connected to monitors through dell d6000 universal docking station. Since dell uses DisplayLink technology.. as soon as I connect MacBook to docking station .. currently running Netflix video turns blank with audio streaming on...

I have also been struggling with this forever too. It started again this morning and thankfully found this post. I had my iPad plugged in as a monitor and it turns out this was the cause! Can't believe I'd never noticed this correlation either. Thanks for solving this mystery!

So it was a crashed background process which led to the black screen issue. The Mac even said "Your screen is being observed" at the user login. That may could happen with similar recording software / screen recordings as well.

Just talked to thew Apple Tech support and got a resolution. This is happening due to an interference from one of the "Login items" load during the startup and running in the background. In my case, it was the DisplayLink drive I have installed to support multiple monitors. When I disable the DisplayLink, the issue was resolved immediately. If you don't use DisplayLink, you can troubleshoot the issue by starting Mac in the Safe Mode. Please follow steps below.