ERROR: No key file found

Mike Correia

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Aug 29, 2012, 3:23:35 PM8/29/12

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I know I've had users run into this issue before but I cannot remember what the issue means. Any thoughts?

Thanks,

-mike

Jian Huang

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Aug 29, 2012, 8:12:48 PM8/29/12

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Hi Mike,

Never saw this error before.

Can you provide more detail on when/where/how to produce this error?

Does it happen on a simple page?

Sent from my iPhone

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Mike Correia

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Aug 29, 2012, 9:43:51 PM8/29/12

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Hi Jian
Thank you for getting back to me. It happened when a user was trying to upload a PDF document to a Media element.

I thought maybe there was something wrong with the document itself, but when the user sent it to me I was able to upload it fine.

I am wondering if it was the browser she was on or maybe something to do with permission settings?

Any insight you or anyone else can provide would be greatly appreciated.

Thanks,

-mike

Gavin Cope

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Aug 29, 2012, 9:55:08 PM8/29/12

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I've had this happen in the following circumstances:

1. Asset Manager versioning is turned on.

2. You have a long folder and file path where the asset path is within the Windows character limit but the versioned path exceeds the limit.

In this instance, uploading the file new is fine but over-writing an existing copy fails as the version can not be created.

Cheers,

Gavin

Mike Correia

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Aug 29, 2012, 9:59:12 PM8/29/12

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Hmm, I wonder if it had something to do with the filepath. I know a lot of the users get files off of our shared network drives and I know some of those folders aren't always named used best practices. The file itself was a new one so it wasn't overwriting anything. I think she said it happened to her before so I am wondering if filepath might indeed be the issue.