Need - UX Writer(Technical Writer) in Fremont, CA
Mohammad Sazid
Hi,
Please check below position and reply back with the below details and updated resume if you are comfortable.
Title: UX Writer (Technical Writer)
Location: Fremont, CA
Contract: 12+ months
Initially Remote due to Covid-19 Situation
Responsibilities
· Lead the charge for customer conversational experience and translate business needs into conversational use cases
· Iterate and experiment to create beautiful, functional and thoughtful conversational designs that delight our customers
· Analyze product metrics such as daily sessions, time-on-page, and goal completion rate in order to evaluate effectiveness of existing copy
· Plan, write and edit conversational dialogue plus create or enhance intent templates for multi-modal experiences
· Work with multi-disciplinary teams. You’ll partner with product designer, engineering, product management (among other stakeholders) to find solutions to deliver value to users
· Develop a deep understanding for how the ABS customer shops and speaks
· Take part in user research (including chat log analysis, contextual interviews, etc.) to uncover user needs, pain points, and behaviors, leading to strategic and actionable product direction
· Be able to articulate experience strategy, opportunities and how usability relates to a larger brand experience to a diverse group of people
· Partner with the Design Team to develop new paradigms and frameworks for new interaction models
· Maintain brand voice and bot personality to create a consistent conversational experience
· Devise and implement a UX content strategy
Qualifications
· B.A. degree and 2 years' design experience OR Master’s Degree and 1 year's design experience OR 4 years' design experience
· Experience working as a Conversational Designer, Linguist, Content Strategist, UX Designer, UX Writer or a relevant field in a consumer-focused business/product
· Strong understanding of experience principles and customer needs such as motivations and behaviors, with the ability to translate them into engaging and actionable deliverables
· Ability to create and present strategic experiences that ladder up into business strategy, goals, and opportunities
· Excellent verbal and written skills to be able to communicate to both technical and non-technical savvy audience members
· Ability to prioritize tasks and meet deadlines under pressure with little management
· Experience presenting to, and working with, cross-disciplinary teams
· Experience working in an agile and/or lean environment
· Strong working knowledge of tools (e.g. Sketch and InVision)
· Startup experience a plus
· Consumer Software Development, Consumer Software Development - Mobile, eCommerce, Testing Technologies, User Experience or Interaction Design.