Seeking ServiceNow Implementation Lead – ITSM, CMDB, Integrations | NYC
Hemant Chouhan
Hello Team,
ServiceNow Implementation Lead (ITSM)
Note: Only local candidates who can work onsite in NYC three days per week will be considered
Location: New York City, NY (Hybrid – 3 Days Onsite)
Duration: Contract
Local Candidates Only
Job Summary
We are seeking an experienced ServiceNow Implementation Lead to drive end-to-end ServiceNow implementations with a strong focus on ITSM and CMDB. This is a hands-on leadership role responsible for platform configuration, architecture, integrations, implementation governance, and successful enterprise-wide deployment.
The ideal candidate will combine deep ServiceNow technical expertise with implementation leadership experience and a strong understanding of ITIL best practices.
Key Responsibilities
- Lead end-to-end ServiceNow implementation projects including design, configuration, testing, deployment, and post-production support.
- Serve as the primary owner for ServiceNow delivery, ensuring project timelines, quality standards, and business objectives are achieved.
- Configure and implement ServiceNow ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Asset Management
- CMDB
- Design workflows, integrations, and platform architecture aligned with business requirements.
- Lead CMDB implementation efforts, governance, and data quality initiatives.
- Collaborate with business stakeholders, IT teams, and leadership to translate requirements into scalable ServiceNow solutions.
- Provide leadership and guidance to developers, administrators, and implementation partners.
- Ensure adherence to ServiceNow best practices, ITIL standards, and platform governance.
- Support platform enhancements, upgrades, and continuous improvement initiatives.
- Define and monitor KPIs, adoption metrics, and implementation success criteria.
Required Qualifications
- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
- Strong hands-on ServiceNow implementation and configuration experience.
- Proven experience leading enterprise-level ServiceNow ITSM implementation projects.
- Deep expertise in:
- ServiceNow ITSM Modules
- CMDB Design & Implementation
- Workflow Configuration
- ServiceNow Scripting
- Integrations and APIs
- Strong understanding of ITIL framework and IT Service Management processes.
- Experience managing implementation teams, consultants, and vendor partners.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications
- ITIL v4 Certification.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Implementation Specialist Certification.
- Experience supporting global or multinational ServiceNow deployments.
- Knowledge of cloud infrastructure, enterprise architecture, and large-scale integrations.
Must-Have Skills
- ServiceNow ITSM
- CMDB Implementation
- ServiceNow Configuration
- Workflow Design
- ServiceNow Integrations
- ITIL Framework
- Enterprise ServiceNow Implementations
- Leadership / Implementation Ownership
Submission Requirements
Please submit:
- Updated Resume
- Current Location
- Work Authorization
- ServiceNow Certifications (if applicable)
- Availability to Interview
- Confirmation of Hybrid Availability (3 days onsite in NYC)
.