100% Remote || ServiceNow FSO Business Analyst || Genpact || Remote || Contract

[Deepak Singh]

Greetings,

Hope you are doing well!

We are looking for a ServiceNow FSO Business Analyst. Below is the job description for your reference, please have a look and share the best level of your interest.

Role: ServiceNow FSO Business Analyst

Client: Genpact

Location: Remote

Type: Contract

Job Description:

Roles & Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Translate business needs into functional specifications and user stories with clear acceptance criteria.
• Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.
• Conduct gap analysis and impact assessments for new requirements or changes.
• Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results.
• Maintain a product backlog and prioritize features based on business value and technical feasibility.
• Provide training and documentation to end-users and stakeholders as needed.
• Monitor and report on project progress, risks, and issues.

Requirements:

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
• Experience as a Business Analyst, with focused on ServiceNow.
• Strong understanding of Agile methodologies (Scrum, Kanban).
• Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD. Experience on service mapping, FSO despite, S2P would be preferred.
• Proficiency in writing user stories, use cases, and process flows.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work independently and collaboratively in a team environment.
• ServiceNow Certified System Administrator or other relevant certifications.
• Experience with Agile tools like Jira, Azure DevOps, or Rally.
• Familiarity with ITIL framework and practices.
• Experience in enterprise-level ServiceNow implementations or upgrades.
• Excellent communication and stakeholder management skills.
• Self-motivated, Positive outlook & result oriented 
• Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication.

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Regards,

Deepak Singh

Technical Team Lead

Email: Dsr.itr...@gmail.com

LinkedIn: www.linkedin.com/in/deepak-singh-rajput-8a7b6a21a/

221 River St 9^th floor Hoboken, NJ 07030