Customer Service Administrator
Recruitment network
My client based in Aylesbury is looking for a Customer Service Administrator to join their growing team! This role is central to the business as you will be the first point of contact for both customers and colleagues, working closely with the Technical Services Co-ordinator.
Other duties will involve:
- Answering service customer calls
- Follow up of quotes via email and phone
- Generating repair quotations and organising parts for repairs
- Sending service reports to customers post service
- Preparation of Installation documentation when required
- Arranging the shipment of products to customer sites
- Processing of service-related and accessory purchase orders
The successful candidate must have a customer service background and experience working within a commercial environment. You must be able to prioritise your time and workload and have strong organisational skills. Experience using Microsoft Dynamics, or another CRM system is desirable.
In return, our client offers excellent employee benefits which include 23 days annual leave, rising to 28 with length of service + bank holidays, private healthcare, annual bonus, pension scheme and free onsite parking plus, the opportunity to work for a company who value their staff. Many of their employees have been with the company for more than 10 years. They really do invest time in their staff in order to bring out an individual's full potential.
If you would like to hear more about this great opportunity, please contact Adecco Aylesbury on 01296 428782!
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