Urgent Hiring :: Senior QA Tester – CRM, IVR, ESB & Interoperability (No H1B/CPT) :: 100% Remote :: RATE $47 ON C2C MAX :: 10 + Resume Only

[Abhay Dubey]

SEND RESUMES TO ab...@sourceinfotech.com.

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Job Title: Senior QA Tester – CRM, IVR, ESB & Interoperability (No H1B/CPT)

Job Location: 100% Remote

Job Type: Contract 

Interview Mode: Video

RATE $47 ON C2C MAX

 

JOB DESCRIPTION

Healthcare Domain

Member/provider experience and integration testing across CRM, IVR, ESB/Middleware, and healthcare interoperability platforms.

Required Skills

• Facets (Required) – integration-level knowledge including eligibility, benefits, and claims data validation through APIs and middleware layers
• Strong experience in CRM and Contact Center testing
• Hands-on experience with IVR testing, workflows, call routing, and customer interaction validation
• API Testing (REST/SOAP)
• ESB/Middleware testing including routing, transformation, payload validation, and error handling
• Healthcare interoperability standards including FHIR R4 and HL7
• CMS interoperability mandates including Patient Access API and Provider Directory API
• Strong SQL skills for cross-system data validation
• Azure DevOps (ADO)
• Agile/Scrum delivery experience

Preferred Technologies

• Salesforce CRM or Microsoft Dynamics CRM
• MuleSoft, IBM Integration Bus, or equivalent middleware platforms

Key Responsibilities

• Own end-to-end CXP Quality Engineering outcomes across CRM, IVR, ESB, and Interoperability workstreams.
• Define and drive test strategy, test planning, and quality governance across integrated platforms.
• Serve as the primary client-facing QE lead and trusted advisor for quality initiatives.
• Lead stakeholder engagement across Member Services, IT Architecture, Product, Operations, and Interoperability teams.
• Drive validation of CMS interoperability requirements, including Patient Access API and Provider Directory API compliance.
• Coordinate testing activities across CRM, IVR, middleware, and partner integration ecosystems.
• Manage vendor coordination across CRM, ESB, IVR, and interoperability platforms.
• Lead UAT planning, execution support, defect triage, and business signoff activities.
• Own go-live readiness assessments, production validation, and hypercare support.
• Drive automation strategy, quality metrics, defect trend analysis, and continuous improvement initiatives.
• Lead risk identification, mitigation planning, and executive-level quality reporting.
• Contribute to QBRs through quality metrics, defect analysis, test coverage reporting, and delivery insights.
• Provide leadership, mentoring, and direction to distributed QE teams.
• Ensure successful delivery of high-quality solutions while maintaining regulatory compliance and stakeholder satisfaction.

 

Thanks & Regards, 

Abhay

Source Infotech Inc.

E-mail: ab...@sourceinfotech.com

Hangout: waybi...@gmail.com

LinkedIn: linkedin.com/in/abhayy-dubey-a5425423a

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