Salesforce - Agentforce Developer - Hartford, CT, Blue Bell, PA, and NJ, Boston MA- Onsite from Day 1

[VINEET SHARMA]

Please share only updated resume to vine...@kanandcorp.com

 

Mandatory points

• Certification is a must (Salesforce Agentforce Specialist)
• Linked profile (experience in resume should match to linked profile)
• Name mentioned in Trailhead for verifying certifications

 

Role: Salesforce - Agentforce Developer

Location: Hartford, CT, Blue Bell, PA, and NJ, Boston MA

Onsite from Day 1

 

Skills-

Salesforce Agentforce Developer (Build & Operations) :

• Total experience of 10-12 years with 6+ years of experience working in Salesforce implementation projects with  at least 1–2 Agentforce agents deployed in production (1 year of experience)
• Salesforce programming and customization skills in LWC , Rest APIs, Apex
• Develop, and enhance Salesforce Agentforce agents across Service Cloud, including topics, instructions, actions, and grounding.
• Build and maintain Agentforce-specific runbooks for topic failures, action errors, Flow/Apex dependencies, and integrations.
• Implement observability and monitoring for agent sessions, topic accuracy, action latency, escalations, and failures.
• Create dashboards linking agent performance to case outcomes and business resolution metrics.
• Troubleshoot and resolve production issues using Salesforce logs, agent session traces, and monitoring tools.
• Detect and manage agent behavior drift due to changes in topics, actions, grounding data, or instructions.
• Partner with Salesforce platform and integration teams to improve agent reliability and performance.
• Support controlled releases and change management for Agentforce assets, including validation and rollback.
• Ensure agents follow best practices for escalation and operational stability.

 

Regards,

Vineet Sharma

Sr Associate - Talent Acquisition

KAnand Corporation

Email: vine...@kanandcorp.com

Web: www.kanandcorp.com 

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