IVR Chatbot Developer ||Newark, NJ Hybrid

[Adarsh Kumar]

Role: IVR Chatbot Developer Roles – (Genesys Cloud CX)

Location: Newark, NJ hybrid non-local will work

Duration: 12 months

 

Job Overview:

We are looking for an experienced IVR Chatbot Developer with Genesys Cloud CX expertise to design and develop self-service and omnichannel customer interaction solutions. The ideal candidate should have deep knowledge of Genesys Cloud CX architecture, integration strategies, and AI-powered automation.

 

Key Responsibilities:

✔ Develop and implement IVR solutions using Genesys Cloud CX with a focus on multi-channel self-service automation.
✔ Work on Omni-Channel Orchestration Routing across Voice, SMS, Email, Chat, and AI-powered voice bots.
✔ Utilize Genesys Cloud CX Architect to build and optimize IVR flows, menus, and customer journey automation.
✔ Integrate Genesys Cloud CX with APIs, databases, CRM platforms, and external service providers.
✔ Deliver speech-based IVR and analytics solutions, using AI-powered dynamic menu generation and customer treatment strategies.
✔ Work with Genesys Framework and ensure seamless integration with internal & external telephony and CRM components.
✔ Leverage Genesys Cloud CX analytics and reporting tools to enhance customer engagement and self-service efficiencies.

 

Required Skills & Experience:

🔹 3-5+ years of Genesys Cloud CX development experience.
🔹 Hands-on experience in IVR and Omni-Channel automation (Voice, Chat, SMS, Email).
🔹 Strong understanding of Genesys Cloud CX Architect, Genesys Framework, and API integrations.
🔹 Experience in developing speech-enabled IVR solutions and analytics-driven customer journeys.
🔹 Genesys Cloud CX certification in at least one focus area (Inbound, Outbound, Multi-Channel, Reporting, etc.).
🔹 Expertise in integrating Genesys Cloud CX with CRM, AI-powered bots, and analytics platforms.

 

 

Regards,

Adarsh Jaiswal

Technical Recruiter

1 Point System LLC

115 Stone Village Drive  Suite C  Fort Mill, SC  29708

L:  linkedin.com/in/adarsh-jaiswal-065a90224

E : Ada...@1pointsys.com | W : www.1pointsys.com