Role: ServiceNow Architect/ Process Owner@Lebanon, Indiana (Onsite)

[kesavan recruiter]

Mandatory:

GC / USC  - Visa Only

Form I-9 

E-Verify confirmation

Live photo of Green Card (front & back)

Passport Copy

Hi
Contract
Role: ServiceNow Architect/ Process Owner

Location: Lebanon, Indiana (Onsite)

Domain (Industry)*
 Life Sciences & Pharma

Desired skills*

• Experience with automation/control systems such as DeltaV, PI Historian, Rockwell (FactoryTalk), or similar platforms.
• Experience integrating ServiceNow with CyberArk, Active Directory, or Power BI.

Mandatory skills

• Demonstrated experience as a ServiceNow Process Owner, Administrator, or Architect in a regulated (GxP/GMP) environment.
• Deep knowledge of ITIL best practices across Incident, Problem, Change, Knowledge, and CMDB modules.
• Experience designing CMDB architecture and CI relationship models for industrial/manufacturing automation systems.
• Proficiency in ServiceNow configuration, workflow design, and integration architecture.
• Experience with 21 CFR Part 11 compliance, electronic records, and audit trail requirements

JD:

• Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.
• Architect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.
• Design and configure Incident, Problem, Knowledge, and Change Management workflows.
• Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.
• Deploy automated access request forms and role-based permission workflows.
• Build analytics dashboards, KPI tracking, and SLA compliance reporting.
• Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.
• Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.
• Develop and deliver user training and change management communications.
• Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.
• Provide support defining the CSV/Validation scope for the ServiceNow platform

Note: I would like to mention that our company is an empaneled (Prime) vendor with Infosys

Thanks & regards

Acharya

Mail: kesavanit...@gmail.com