Role: Contact Center Solutions (LiveVox / NiCE CXone)@Plano,TX (Onsite)

[kesavan recruiter]

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Hi
Contract
Role: Contact Center Solutions (LiveVox / NiCE CXone)

Location: Plano,TX (Onsite) 

Must have:

LiveVox and NiCE CXone

JD:

Core work on LiveVox outbound campaign working with both business and technical teams
10+ years of Contact Center experience

• Lead and support LiveVox outbound campaign configuration, execution, and optimization

• Act as a bridge between business stakeholders and technical teams to gather requirements and translate them into effective contact center solutions

• Troubleshoot and resolve campaign, dialing, and integration issues

• Provide guidance on best practices for outbound contact strategies, compliance, and performance optimization

• Support enhancements, upgrades, and ongoing operational improvements within the contact center environment

Required Experience

• 10+ years of Contact Center experience, with a strong focus on outbound operations

• Hands-on experience with LiveVox outbound campaigns

• Solid working knowledge of NiCE CXone, including routing, reporting, and platform capabilities

• Proven ability to collaborate across cross-functional business and technical teams

Nice to Have

• Experience with compliance-driven outbound environments

• Strong analytical and reporting skills

• Excellent communication and stakeholder management abilities

Thanks & regards

Acharya

Sr. Lead IT Recruiter || TEL:  609-920-9222

Mail: kesavanit...@gmail.com