NICE CXONE InContact Contact Center Engineer in Minnetonka Mills, MN - Onsite (99015-1)
VINEET SHARMA
Please share resume to vineet...@pacerstaffing.com
Role: NICE CXONE InContact Contact Center Engineer
Duration: August 1, 2026 - February 1, 2027
Work Assignment Location: Onsite
Work Location: Minnetonka Mills, MN
Job Title
NICE CXONE InContact Contact Center Engineer (Technical Lead / Lead Developer)
Job Description
This is a Lead Developer role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
The candidate should:
- Be confident in a client-facing role and possess the ability to manage multiple stakeholders.
- Coordinate and perform release planning, development, testing, and releases for multiple agencies' IVR enhancements.
- Build call flow designs, chat solutions, and integrations with backend systems using Application Programming Interfaces (APIs).
- Manage NICE Business Unit (BU) and provide Subject Matter Expertise (SME) for solution design and network optimization.
- Design and implement skills-based routing for voice, chat, email, and SMS contact center technologies.
- Work with the Architecture team to design, develop, deploy, and consume APIs.
- Understand business requirements and translate them into technical requirements.
- Prepare design documents based on business requirements for application development.
- Have experience with cloud-based SaaS, PaaS, and IaaS providers and virtualized systems, including application servers, databases, and networking infrastructure.
- Coordinate issue communication and resolution with multiple technology teams.
- Review support tickets with agency leadership and oversee support questions from other team members.
- Act as an SME to assist team members in designing and implementing requested IVR enhancements.
We are seeking a skilled Technical Lead – NICE CXONE InContact Contact Center Engineer (Cloud) with experience in NICE InContact CXone to join our team.
Top Skills & Required Experience
- Knowledge of NICE InContact CXone, including:
- ACD
- IVR
- Auto Dialer
- OMNIChannel
- WFM
- Studio
- Interaction Analytics
- POCs
- Auto Attendant
(5+ years of experience preferred) - NICE CXOne Studio
experience
(3+ years of experience preferred) - Ability to develop, maintain, and troubleshoot Web
Service API calls
(5+ years of experience preferred)
Desired Skills
- Experience in Contact Center Dashboard Creation.
- Ability to program in one or more software languages. (JD text provided is incomplete.)
Thank You!
Vineet Kumar Sharma
Senior Recruitment Consultant
Email ID: vineet...@pacerstaffing.com
HQ: Pottstown, PA, 19464 | Web: pacerstaffing.com
