Urgently Required:: Technical NOC Lead//NOC Analyst (L2 – Senior)-Scottsdale, AZ@Long-Term Contract

[Vasu Naidu]

Hello ,

Greetings for the day.

I am trying to reach you for the below position .Please let me know your interest in taking the new positions or else please refer your colleagues or friends who are looking for a job change.

Position:1

Job Title: Technical NOC Lead

Number of Positions: 1 

Location: Scottsdale, AZ (Onsite 3–4 days per week) 

Duration: 6 months 

Work Hours: 40 hrs/week (with flexibility; after-hours bridge calls offset with time adjustments). Overtime eligible beyond 40 hours.

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Role Purpose

We are seeking a senior NOC leader to own and mature Discount Tire’s Global Network Operations Center (NOC). This role will manage a 12-person global team (US + India), drive operational maturity, develop shift leadership, and reduce executive dependency during major incidents.

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Responsibilities

· Act as NOC leader for ~12 resources (6–7 US, 6–7 India).

· Improve ticket quality in ServiceNow (categorization, documentation).

· Confidently lead bridge calls (≈10 major incidents/month).

· Train and upskill 3 shift leads to independently manage escalations.

· Support store connectivity: 50+ new stores annually, ~300 sites with broadband/Starlink backup.

· Own the incident response process (Azure/AWS app flow knowledge desired).

· Mentor engineers into shift leads.

· Ensure smooth follow-the-sun global coverage.

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Environment / Tools

· ServiceNow (ticketing)

· Cisco / Meraki networking stack

· Azure & AWS awareness

· Routing & Firewall fundamentals

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Skills & Certifications

· Strong networking background (Cisco preferred).

· Proven leadership, confident personality (effective on bridge calls).

· Understanding of application flows beyond infrastructure.

· CCNP or higher strongly preferred.

· Experience managing both contractors and vendor partners.

Position:2

Job Title: NOC Analyst (L2 – Senior)

Number of Positions: 2 

Location: Scottsdale, AZ (Onsite 3–4 days per week) 

Duration: 6 months

Work Hours: 40 hrs/week (after-hours support may be required)

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Role Purpose

The Senior NOC Analyst will support the Technical NOC Lead in monitoring, troubleshooting, and resolving network/infrastructure issues across Discount Tire’s global operations. This role requires advanced troubleshooting skills and the ability to mentor junior staff.

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Responsibilities

· Monitor, troubleshoot, and resolve incidents in ServiceNow.

· Lead triage and escalate issues to L3/vendor teams.

· Participate in bridge calls during major incidents.

· Ensure accurate ticket categorization and detailed documentation.

· Support store network operations (LAN/WAN, broadband, Starlink).

· Collaborate with offshore teams to enable follow-the-sun coverage.

· Mentor junior NOC analysts and serve as an escalation point.

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Skills & Requirements

· 4–7 years of NOC/Network Operations experience.

· Strong background in Cisco/Meraki (routing, switching, VPNs).

· Familiarity with Azure/AWS application flows.

· Hands-on experience with ServiceNow or similar ITSM tools.

· CCNA required; CCNP preferred.

· Strong communication skills for incident handling and coordination.

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Thank & Regards,

Vasu K

Sr.Recruiter

Hiliks Technologies Inc.,

vasuk@hiliksusa.com 8118 Sundeck St, Frisco, TX 75035.