L1 Production support Engineer||Remote||$45 on C2C

[Adarsh Kumar]

Role: L1 Production support Engineer

Location: Remote

 

Hire Mode-Contract
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Skill Matrix:

 

 

Skills

Years of experience

Rating (out of 5)

 Production Support

 

 

Mobile Application 

 

 

POS​

 

 

Android 

 

 

API Testing 

 

 

Mobile Testing​

 

 

 

 

 

 

 

Job description: 

 

We are looking for a sharp, resourceful, and customer-focused L1 Production Support Engineer with experience supporting mobile applications across iOS and Android platforms. This role is pivotal in ensuring the stability, performance, and usability of our mobile apps in production. You’ll be the first line of defense in identifying and resolving issues, analyzing user journeys, and collaborating with cross-functional teams to deliver a seamless mobile experience. 

Key Responsibilities: 

 

                 

Key Responsibilities
 

•            Monitor and respond to production incidents for mobile apps (iOS and Android)
 

•            Perform initial triage and debugging using tools like CloudWatch, S3, and Dynatrace
 

•            Troubleshoot mobile-specific issues including crashes, performance bottlenecks, and UI/UX anomalies
 

•            Conduct performance testing and validation across mobile platforms
 

•            Analyze user journeys and behavioral data captured in Adobe Analytics and Dynatrace
 

•            Use Postman to validate mobile API endpoints and troubleshoot integration issues
 

•            Log and manage incidents via ServiceNow, ensuring timely resolution and documentation
 

•            Collaborate with development, QA, and release teams to support version control and release management
 

•            Communicate clearly with stakeholders, providing updates and technical insights
 

•            Contribute to knowledge base articles and post-incident reviews
 

 
 

Required Skills & Experience
 

•            Minimum 5 years of experience in L1 production support, ideally with mobile app exposure
 

•            Hands-on experience supporting iOS and Android applications in production
 

•            Strong debugging skills using Dynatrace, CloudWatch, and S3
 

•            Experience with Postman for API testing and validation
 

•            Familiarity with Adobe Analytics for user journey and behavioral analysis
 

•            Working knowledge of version control systems (e.g., Git) and release management workflows
 

•            Experience with ServiceNow or similar ITSM platforms
 

•            Excellent communication and problem-solving skills
 

•            Ability to work in a fast-paced, shift-based or on-call environment
 

 
 

Preferred Qualifications
 

•            Exposure to mobile performance testing tools (e.g., Xcode Instruments, Android Profiler)
 

•            Understanding of crash analytics platforms (e.g., Firebase Crashlytics, Instabug)
 

•            Basic scripting or automation experience (e.g., Shell, Python)
 

•            ITIL certification or familiarity with ITIL processes

 Thanks

Adarsh