Onsite Job for IT Service Delivery Lead – Banking Domain (Salesforce Support) in New York, NY

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Anurag Srivastava

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Apr 14, 2026, 5:03:44 PM (4 days ago) Apr 14
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Greetings,
 
Please go through the job description below and share the best resource.

 

Job Title: IT Service Delivery Lead – Banking Domain (Salesforce Support)

Location: New York, NY

Duration: Long Term

 

Job Summary:

We are looking for a highly skilled IT Service Delivery Lead with strong domain expertise in Private Banking, Investment Banking, or Asset Management. The ideal candidate will have a solid background in ITIL-based service delivery, excellent leadership and communication skills, and hands-on experience supporting Salesforce platforms.

This role will be responsible for managing service operations, ensuring SLA adherence, driving continuous improvements, and acting as a key liaison between business stakeholders and technical teams.

 

Key Responsibilities:

  • Lead and manage end-to-end IT service delivery operations aligned with ITIL best practices
  • Act as the primary point of contact for stakeholders, ensuring effective communication and issue resolution
  • Oversee incident, problem, and change management processes to maintain service quality and uptime
  • Provide functional and technical support oversight for Salesforce applications
  • Ensure adherence to SLAs, KPIs, and service performance metrics
  • Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction
  • Collaborate with cross-functional teams including business, infrastructure, and application support
  • Manage and mentor support teams, ensuring high performance and accountability

 

Required Skills & Qualifications:

  • Strong communication and leadership skills with stakeholder management experience
  • Proven experience in Banking Domain (Private Banking / Investment Banking / Asset Management)
  • Hands-on experience with ITIL framework (Incident, Problem, Change, Service Delivery)
  • Good understanding of Salesforce support and operations (Sales Cloud / Service Cloud preferred)
  • Experience managing service delivery teams and client interactions
  • Strong analytical and problem-solving skills

 

Preferred Qualifications:

  • ITIL Certification (Foundation or higher)
  • Experience working in global delivery models / offshore teams
  • Exposure to tools like ServiceNow or other ITSM platforms
  • Prior experience handling large-scale enterprise applications and support environments

 

Key Competencies:

  • Leadership & Team Management
  • Stakeholder Communication
  • Service Delivery Excellence
  • Banking Domain Knowledge
  • Process Improvement & Automation

 

Regards,
Anurag Srivastava

VBeyond Corporation

https://www.linkedin.com/in/anuragsrivastava90/

E: anur...@vbeyond.com | www.vbeyond.com

390 Amwell Road, Suite # 107, Hillsborough, NJ 08844

 

Contact VBeyond Corporation | VBeyond Corporation


Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.

 

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Anurag Srivastava

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Apr 17, 2026, 9:54:11 AM (24 hours ago) Apr 17
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Greetings,

 

Please go through below job description and share qualified resources:

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