Direct End-client Req. ::: NG911 Business Process SME - Lev.3, Brooklyn, NY - On-site
r...@gitsus.com
Dear Associates,
Position: NG911 Business Process SME – Lev.3
Client Location: Brooklyn, NY (100% On-site)
Duration: 11 months (35 hours per week)
Rate: Open
Must Provide Three (3) Professional References; Work Authorization; and Photo ID
Scope Of Services:
NG911 Business Process SME
- Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
- Provide business process methodology expertise to the NYPD and FDNY for system implementation and testing.
- Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
- Support the NG9-1-1 Call Handling requirements and validation of required standards.
Must Have Skills:
- At least 12 years of hands-on experience at senior level as an audio/telephony systems SME.
- Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
- In-depth knowledge of the industry or sector in which the business operates. Understanding the specific challenges, regulations, and nuances of the industry is crucial
- Excellent communication skills to convey complex process information clearly to various stakeholders.
- Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
- Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.
- Relevant certifications in business process management or related areas, such as Six Sigma, Lean, BPMN, or others, are often preferred or required.
- Ability to leverage technology to enhance and automate business processes.
Thanks,
Ram M.
Global IT Solutions USI Inc.
Phone: (718) 676-9625 Ext. 205
Mobile: (847) 769-0850
Fax : (718) 377-2527
E-mail: r...@gitsus.com
An E-Verify Company
Certified Minority-owned Business Enterprise (MBE) – New York City (NYC), New York State (NYS) and The Port Authority of New York & New Jersey (PANYNJ)
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