Fwd: Immediate opening on Oracle Service Cloud CRM Consultant position in San Jose, CA (Onsite)

[Ravi Kiran Minchula]

Hello Professional,
Greetings of the day!

This is Ravi Kiran from SRI Tech Solutions Inc. Technical Team Lead...
Please share suitable Resumes! kindly share to 
rav...@sritechsolutions.com 
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Role: Oracle Service Cloud CRM Consultant

Location: San Jose, CA (Day 1 Onsite )

Mandatory Skills: CRM, Oracle Service Cloud
Required Skills

• 5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
• Solid understanding of customer service operations and CRM/contact center best practices.
• Strong communication, stakeholder management, and onsite leadership skills.
• Ability to create detailed functional and technical documentation.
• Experience managing projects in cross-functional enterprise environments

Optional Skills

• 3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
• Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Preferred Skills:

• Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
• Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
• Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
• Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)

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Thanks & Best Regards,
Ravi Kiran Minchula| LinkedIn
Email ID: rav...@sritechsolutions.com
Technical Team Lead
SRI Tech Solutions INC

Certified Minority Business Enterprise | An E-Verify Employer

SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.