Remote Opportunity : Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)
deepika dua
Please carefully read the Job Description below, and if you would like to pursue this opportunity, please email me an updated MS Word version of your resume to Deep...@VBeyond.com at your earliest convenience. If you're not interested feel free to send me your resume and let me know what type of positions, I can help you with. I appreciate your time and look forward to hearing from you.
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Position: Quality Analyst(Genesys Cloud CX and Dynamics 365 solutions)
Location: Remote
Type: Long term contract
Position:
Key Responsibilities
· Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
· Define functional, integration, system, regression, performance, and UAT testing approaches.
· Ensure traceability between business requirements, user stories, and test cases.
· Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
· Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
· Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
· Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
· Support root cause analysis and recommend process improvements to enhance software quality.
· Support business users during UAT planning and execution.
· Develop UAT scenarios and scripts.
· Track UAT completion and sign-off activities.
· Participate in performance, load, and scalability testing.
· Validate system response times and user experience.
Required Skills & Qualifications:
5+ years of Quality Assurance and Software Testing experience.
2+ years working on Contact Center, CRM, or Customer Service platforms.
Experience testing enterprise SaaS applications.
Experience supporting Agile/Scrum delivery environments.
Regards,
Deepika Dua
VBeyond Corporation
https://www.linkedin.com/in/deepika-dua-018459166/
E: Deep...@vbeyond.com | www.vbeyond.com
390 Amwell Road, Suite # 107, Hillsborough, NJ 08844
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