Direct Client: ITAM Roles | Plano, TX
Ravi Nigam
Hi,
Hope you are doing well
Please share your resume at Ra...@monteksys.com
1: ServiceNow Discovery ITOM Architect
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
"Responsible for managing and maintaining discovery schedules.
• Establishing infrastructure dependency mapping
• Service mapping, MID server configuration and management,
• Mapping of servers to applications for Application Portfolio Management.
• Maintaining CI ownership."
2: SAM Process Specialist / Analyst
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
Understand Licensing Metrics
Extract Licensing data from contracts
Validate licensing data in ServiceNow
Input entitlement data
Develop SAM workflows
Understand SAM processes
Identify compliance issues
Configure ServiceNow SAM-P tools"
3: ITAM Lead
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
• Responsibility of delivery,
• Coordination with SACM Towers
• Coordination with Customers & Product Owners
• Adherence to SLAs, roadmap, timeline, scope, quality,
• CSI, competency development,
• cost optimization
• Ensuring that all other Service Management processes are streamlined.
• Coordinate Audits"
4: APM Process Specialist / Analyst
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
• Establishing infrastructure dependency mapping
Assist users with APM
Analyze APM Data
Assist in APM Governance
• Service mapping, MID server configuration and management,
• Mapping of servers to applications for Application Portfolio Management.
• Maintaining CI ownership."
5: Discovery ITOM Process Specialist / Analyst
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
Responsible for managing and maintaining discovery schedules.
• Establishing infrastructure dependency mapping
• Service mapping, MID server configuration and management,
• Mapping of servers to applications for Application Portfolio Management.
• Maintaining CI ownership."
6: HAM SME
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
Manage HAM lifecycle.
• Discovery maturity, aging analysis, day to day operations.
• Contract onboarding.
• Gap analysis, aging analysis, usage optimization, reporting,
• SLA/SR management.
• Maintaining CI ownership
Onboarding of entitlements, validation of discovered application, compliance analysis and reporting, Coordinate with SAM stakeholders
• Process improvement.
• Responsible for managing and maintaining discovery schedules, service mapping, MID server configuration and management,
• Mapping of servers to applications for Application Portfolio Management.
• CMDB maturity,
• define CI levels,
• relationships,
• create data models, SLA/SR management"
7:HAM Process Specialist / Analyst
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
Create HAM reports and dashboards in ServiceNow
Analyze HAM Data
Identify Manage HAM lifecycle
Colaborate with different teams to ensure HAM data accuracy
Identify trends in HAM data
Recommend improvements to HAM processes"
8:ITAM Developer
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
Develop and configure ServiceNow modules for CMDB, APM, HAM, and SAM products.
Build and optimize workflows for CMDB, APM, HAM, SAM, and Contracts Management.
Troubleshoot ServiceNow platform issues and provide technical solutions.
Write and maintain ServiceNow scripts for various ITAM functions, including CMDB, APM, HAM, SAM, and Contracts Management.
Understand and apply ServiceNow schema for ITAM-related modules.
Collaborate with functional and technical consultants during requirements gathering and sprint design sessions.
Participate in all phases of the application development lifecycle, from design to deployment.
Ensure compliance with ITAM policies, procedures, and best practices.
Support continuous improvement initiatives and process automation within ITAM.
Provide technical expertise for integration, upgrades, and enhancements of ServiceNow ITAM modules."
9: Scrum Master
1-2 Years Loong Contract
Plano, TX, Hybrid
2 round Webex Interview
Planning deliverables and helping teams monitor performance
Helping development teams apply the Scrum framework Planning deliverables and helping teams monitor performance
Resolving issues that hinder the teams’ work
Manage each project’s scope and timeline
Coordinate sprints, retrospective meetings and daily stand-ups
Coach team members in Agile frameworks
Facilitate internal communication and effective collaboration
Be the point of contact for external communications (e.g. from customers or stakeholders)
Work with product owners to handle backlogs and new requests
Resolve conflicts and remove obstacles that occur
Help teams implement changes effectively
Ensure deliverables are up to quality standards at the end of each sprint
Guide development teams to higher scrum maturity
Help build a productive environment where team members ‘own’ the product and enjoy working on it"
Montek Systems
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