Role: AMS Delivery Manager@Winston Salem, NC (Onsite)

[kesavan recruiter]

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Hi

Contract

Role: AMS Delivery Manager

Location: Winston Salem, NC (Onsite)

Must have:

•       Lead and manage the AMS team to deliver high-quality support services across multiple applications.
•       Serve as the primary point of contact for client stakeholders for all AMS-related activities.
•       Ensure adherence to SLAs, KPIs, and other contractual obligations.

Job Description

Oversee the delivery and operations of application support services for an apparel CPG account. The
ideal candidate will have a strong background in IT service management, incidentproblemchange
management, and team leadership. Candidate will be responsible for ensuring SLA adherence,
continuous service improvement, and client satisfaction.

Responsibilities 

1. Manage incident, problem, change, and release management processes.
2. Drive root cause analysis and implement preventive measures.
3. Monitor and report on service performance, trends, and improvement opportunities.

Thanks & regards

Acharya

Mail: kesavanit...@gmail.com