Onsite role for Network Technical Support Specialist based in New York, NY

[Anurag Srivastava]

Greetings,
 
Please go through below job description and share some qualified resources here.

 

Position: Network Technical Support Specialist

Location – New York, NY

Duration: Long Term

 

Key Responsibilities

Incident & Request Management (L2.5 Scope)

• Own complex network/security incidents: triage, isolate root cause, restore service within SLAs
• Perform onsite troubleshooting using CLI (Cisco IOS/IOS XE/NX OS), packet captures (Wireshark/tcpdump), and log correlation (PAN OS logs, GlobalProtect, User ID)
• Resolve service requests: VLAN/subnet provisioning, inter VLAN routing, ACL/QoS updates, DHCP/DNS changes, Wi Fi tuning, firewall policy/NAT/VPN changes
• Document timelines, actions, and RCAs in ITSM (e.g., ServiceNow/Jira/Remedy)

 

Change & Configuration Management

• Plan and implement standard changes with tested rollback plans: routing adjustments (OSPF/EIGRP/BGP), ACLs, QoS, NAT, HA tuning (HSRP/VRRP), SD WAN policies (if applicable)
• Build and review Palo Alto policies (App ID, User ID, security profiles), NAT, objects, zones; configure site to site and GlobalProtect VPN
• Maintain configuration backups, baselines, and golden images; enforce hardening and standard templates

 

Monitoring, Operations & Capacity

• Monitor Cisco network health (errors/discards, interface utilization, RF/Wi Fi KPIs) and Palo Alto threat/traffic logs; tune alerts to reduce noise and improve MTTR
• Proactively analyze trends (bandwidth, latency, retransmits, auth failures, top talkers, threat types) and recommend capacity/resilience improvements (Dual ISP, HA pairs, SD WAN, QoS)
• Coordinate with ISPs/carriers; lead circuit turn-ups, failover tests, and RMA/hardware replacements

 

Security Operations

• Operate and tune Palo Alto security controls: Security/ NAT policies, Threat/URL/ WildFire profiles, Decryption (where approved), DoS/Zone protections
• Investigate alerts/events (PAN OS, SIEM); collect evidence and escalate per IR playbooks; assist with rule hygiene (remove shadow/unused rules)
• Implement least-privilege design, regular policy reviews, and compliance alignment

 

Problem Management & Continual Improvement

• Contribute to RCAs for chronic issues; propose permanent fixes and preventive measures.
• Author and maintain SOPs/runbooks, network/security diagrams, and knowledge articles; enable L1/L2 via training/KT.
• Automate repeatable checks/reporting (Python/PowerShell/Ansible—config audits, object cleanup reports, health snapshots).

 

Stakeholder & Vendor Management

• Serve as onsite technical interface for business users, facilities, and vendors

 

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 8 to 10 years of experience in network support, with a focus on Level 2 / 3 troubleshooting.
• Communications (Written and Oral) - Communicates well. Writes clear, precise, well-organized documents.
• Analysis Skills - Identifies significant problems and opportunities. Analyzes problems and people in depth.
• Team Player - Reaches out to peers. Overcomes we-they. Leads peers to do what is best for company.
• Ideal candidate will be teamwork-oriented, passionate about technology and possess an excellent work ethic and communication skills.
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.) and network and security practices.
• Any firewall domain experience & preferably palo-alto
• Experience with network monitoring tools and technologies (e.g., Wireshark, SolarWinds).
• Familiarity with network hardware from leading vendors (Cisco, Juniper, Palo Alto etc.).
• Knowledge in Cloud (AWS, Azure, Terraform)
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Relevant certifications (e.g., CCIE R & S , CCNP R & S, Any relevant Firewall Certifications CompTIA Network+ will be plus )

 

Regards,
Anurag Srivastava

VBeyond Corporation

Desk # +1-(908) 864-9529

https://www.linkedin.com/in/anuragsrivastava90/

E: anur...@vbeyond.com | www.vbeyond.com

390 Amwell Road, Suite # 107, Hillsborough, NJ 08844

 

Note – VBeyond is fully committed to Diversity and Equal Employment Opportunity.

 

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