Role: AWS Connect Engineer
Location: Saint louis, Missouri, Dallas, Texas, Tri State region (New York, New Jersey, Connecticut) and San Francisco Bay area, California (San Ramon, San Jose, Santa Clara, Fremont, etc.),people based out of all these locations need to go to office.
Note 2: Pls submit with availability for today between 10am to 5pm EST
Job Summary:
We are seeking a skilled and motivated AWS Connect Engineer to join our
cloud engineering team. The ideal candidate will have hands-on experience
designing and implementing scalable, secure, and high-performance solutions
using Amazon Connect, Node.js, AWS Lambda, API Gateway, and event-driven
architectures. You will play a key role in building intelligent contact center
solutions and integrating them with enterprise systems.
Key Responsibilities:
• Design, develop, and maintain solutions using Amazon Connect for
voice and chat-based customer interactions.
• Build and deploy serverless applications
using AWS Lambda, API Gateway, and Node.js.
• Integrate Amazon Connect with backend
systems and third-party APIs.
• Implement event streaming and real-time
data processing using Amazon Kinesis, Kafka, or EventBridge.
• Develop and manage contact flows,
Transfer Queues, Lex bots, and Lambda integrations within Amazon Connect.
• Ensure solutions are secure, scalable,
and compliant with industry standards.
• Collaborate with cross-functional teams
including DevOps, QA, and Product to deliver high-quality solutions.
• Monitor and troubleshoot production
issues, ensuring high availability and performance.
Required Skills & Qualifications:
• 5–8 years of experience in software engineering with a focus on
cloud-native applications.
• Strong hands-on experience with Amazon
Connect, including contact flows, routing profiles, and integrations.
• Proficiency in Node.js and experience
building RESTful APIs.
• Experience with AWS Lambda, API Gateway,
DynamoDB, S3, CloudWatch, and IAM.
• Familiarity with event-driven
architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
• Understanding of CI/CD pipelines,
infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
• Excellent problem-solving skills and
ability to work in a fast-paced, agile environment.
Preferred Qualifications:
• AWS Certification (e.g., AWS Certified Developer – Associate, AWS
Certified Solutions Architect).
• Experience with Amazon Lex, Polly, or
other AI/ML services in the AWS ecosystem.
• Background in contact center
technologies or customer experience platforms.
• Knowledge of security best practices and
compliance frameworks (e.g., HIPAA, PCI).
