Job Title: PeopleSoft Systems Analyst
Position Type: Contract | One Year
Location: Austin Texas/ Remote
Overview
We are seeking an experienced PeopleSoft Systems Analyst to support the CAPPS (Centralized Accounting and Payroll/Personnel System) Program for a large public-sector organization in Texas. The ideal candidate Work includes, but is not limited to, the following:
Performing highly advanced (senior-level) consultative services and technical assistance work related to supporting the CAPPS Program.
Responsible for ensuring the CAPPS Financials Requirements, Procedures, Development, and Testing from the CAPPS Managed Services vendor meet the CAPPS written procedures, coding standards, and follow the CAPPS System Development Lifecycle.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Responsible for providing oversight for the functional and technical design walks, including, but not limited to:
Analyzing business processes and current system workflows to assess ERP design fit.
Reviewing functional designs, specs, and integration docs to identify technical gaps.
Evaluating upstream/downstream dependencies to ensure architectural alignment.
Preparing technical scenarios and test cases to validate system behavior.
Assessing designs for performance, security, scalability, and data quality impacts.
Providing concise technical feedback during design walks, highlighting risks and dependencies.
Supporting design reviews to ensure accuracy and readiness for development and testing.
Responsible for reviewing developed code for compliance with CPA-defined requirements and validating code comparisons prior to migration to ensure adherence to all established standards.
Responsible for maintaining and supporting the CAPPS Service Desk Application, including, but not limited to:
Product configuration and administrative support.
Remaining current on all functionality offered by BOSSDesk.
Maintaining an ITIL-compliant service desk application.
Ensuring the application remains current with all approved configuration changes to support CPA’s customized version.
Performing advanced troubleshooting and root cause analysis.
Ensuring integration and providing API support (TDIS).
Responding to reported incidents and monitoring the system.
Maintaining technical documentation and knowledge management repository.
Collaborating and coordinating with BOSSDesk as required for engineering and product support.
Assisting with data analysis and requested reporting.
Performs highly advanced analysis and participates in special projects and cyclic processes in support of CPA’s CAPPS Hub Program, including, but not limited to:
Monthly meetings to ensure CACE compliance with CPA’s standards as outlined by Governance version 2.0.
Create and deliver the CAPPS Texas baselines to all CAPPS Hub agencies that are in a “current” status.
Conducts quarterly baseline attestations.
Provides Level 2 Service Desk duties, inclusive of, but not limited to, ticket handling for complex issues, in-depth troubleshooting, well-documented analysis, and basic configurations following an established and auditable process. All work is done in cooperation and collaboration with a Managed Services vendor that is responsible for all Level 3 duties.
Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Actively responds to and maintains customer ticket requests via the CAPPS Service Desk with current information and statuses, including but not limited to interface issues, IP Whitelisting, CPA EFT server connectivity, agency transfer files, batch failures and all related technical tasks across the agencies.
Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Disaster Recovery and Upgrade Testing activities.
Makes presentations at CAPPS User Groups.
Plans, designs, develops, implements, supports, and maintains the information technology security measures to safeguard system information.
Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
Performing other related Work as assigned.
Key Responsibilities
Enterprise Architecture & Strategy
Define and manage enterprise technology vision and roadmap
Ensure architecture standards, integration patterns, security policies, and cloud best practices are followed
Review and approve technical solutions and system designs
Lead modernization, digital transformation, and cloud migration initiatives
Identify architectural risks, scalability concerns, and legacy system constraints
Collaborate with business teams, developers, analysts, security teams, and vendors
Technical Operations Management
Manage and oversee CAPPS Technology Operations
Lead technical decision-making and serve as escalation point for critical issues
Assign work based on team priorities and strengths
Monitor project delivery, quality standards, and operational performance
Support troubleshooting, testing, deployment, and infrastructure activities
Coordinate technical activities across internal teams, agencies, and vendors
Compliance & Governance
Ensure compliance with WCAG 2.1 accessibility standards
Support IT security, audit, compliance, and disaster recovery initiatives
Maintain architecture, integration, and change management documentation
Support SLA management, system monitoring, and application governance
Participate in procurement activities and technical evaluations
Service Desk & Vendor Management
Oversee CAPPS Service Desk operations and administration
Manage outsourced technical teams and Managed Services providers
Ensure vendors meet contractual and operational obligations
Prepare executive-level reports, presentations, and status updates
Required Qualifications
10+ years of Texas public sector experience supporting state government agencies
10+ years of technical experience supporting enterprise application systems
10+ years of experience developing strategic technology roadmaps
10+ years managing outsourced technical teams and Managed Services providers
10+ years of technical project management experience
10+ years of executive presentation and stakeholder communication experience
Strong understanding of IT security, SDLC, data integration, and data quality practices
Experience interpreting and enforcing contractual and vendor management processes
Extensive experience with:
PeopleSoft FSCM or HCM 9.2
PeopleTools
PeopleCode
Application Designer
SQL
PS Query
SQR
Application Engine
Oracle 11g or higher
Experience supporting CAPPS Central production environments across multiple agencies
Knowledge of ITIL methodologies and IT service desk operations
Preferred Qualifications
Experience with software and hardware management best practices
Experience supporting CPA legacy Statewide Financial Systems
Experience developing technical specifications for IT procurements
Additional Information
Candidates may be subject to criminal background checks
Annual professional training requirements apply during the contract term
Strong leadership, communication, and cross-functional collaboration skills are essential
Thanks,
Vardhan